[generating key file]

4 hours ago, ElvinE5 said:

Yes, to activate the application with a code, the device needs Internet access. However, check the connection from these servers to your KSC on port 17000... it is used precisely for activation when the client does not have the Internet and the server does... https://support.kaspersky.com/KSC/14.2/en-US/158830.htm

the port is set properly in the KSC settings according to your screenshot. but I have not yet actually verified if port 17000 is open between my servers and the KSC server for offline activation

[generating key file]

3 hours ago, ElvinE5 said:

here does it redirect you?

Thank you for the follow up. When I try to access https://keyfile.kaspersky.com/en/, it redirects me to https://me-en.kaspersky.com/ instead of showing the key file generation page.

[generating key file]

I am using Kaspersky security center v14 and would like to know how I can generate a key file from my existing license. I tried going to https://keyfile.kaspersky.com but it redirected me to another site. I also tried to export it from the console but it only gave me a text file with my license details - not a key file.

Additionally, I have two servers that need to be activated but the Add Key task keeps failing for them. I think this might be because they are not connected to the internet. Please advise how I can activate them offline using a key file.

[Endpoint devices stuck in waiting mode when windows is starting]

I am writing regarding an issue I am facing with my Kaspersky Security Center v14 installation. Some of my endpoints get stuck in a "waiting" mode while windows is starting. The affected devices show a "Please Wait" message and become unresponsive.

I have about 350 endpoints with Kaspersky Endpoint Security installed, managed by Security Center on Windows Server 2019. The problem happens on around 10% of the endpoints intermittently when running tasks across all devices.

So far I have tried:

• Unchecking "Start installation at device restart or shutdown" in the "Install required updates and fix vulnerabilities" task settings

The issue stops occurring after completely uninstalling Endpoint Security as a test on some affected devices. Uninstalling Endpoint Security resolves the waiting mode problem.