wsclark

Hello, 1 - I received the messing in chrome, “Failed - Virus Scan Failed”, and the file does not save to the download folder. 2 - I cannot post full screenshots due to security requirements, but this is the message at the bottom of the chrome browser. 3 - There are no events or reports in the “Security Reports” Excluding the file type will eliminate the error, but that is disabling scanning, which is not helpful.

Hello, 1 - I received the messing in chrome, “Failed - Virus Scan Failed”, and the file does not save to the download folder. 2 - I cannot post full screenshots due to security requirements, but this is the message at the bottom of the chrome browser. 3 - There are no events or reports in the “Security Reports” Excluding the file type will eliminate the error, but that is disabling scanning, which is not helpful.

Hello, I have KAV version 21.2.15.590 (b) running on windows 10 (latest) Chrome Version 88.0.4324.104 (Official Build) (64-bit) Attempting to download a file and save it to Box Drive (not dropbox, but box.com’s drive program) results in the “Failed - Virus Scan Failed” error. I am running Box Drive version 2.20.136, and have confirmed this error on at least 3 different systems with similar configurations. Downloads work normally if saved to local disk, so this seems to be related to the box drive virtual FS. Downloads work if KAV is paused, or exclusions are made. I have had this problem with multiple files types (pdf, zip, dwg, etc..) from trusted sources.

Hello, I have Version 21.2.15.590 (b), which is later than this. I still have this problem when attempting to save to Box Drive.