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Everything posted by Wesly.Zhang

  1. Hello @Agent Have you try to restore the KL product settings to default? Have you imported some old config files to the latest KL build? Regards.
  2. Hello, @FedericoC which type disk error? it lead to os boot failure or lost some file in OS or which situation. I recommend you check the disk first or do a windows image verification. Regards.
  3. Hello, @Lomitha Please see the web-av report to check which web page object has been detected by KIS. Regards.
  4. Hello, Please see the file-av and web-av report. Are there some detection events related to this file? Regards.
  5. Hello, 这个没有问题,腾讯有什么需要联系的,有需要配合的请联系技术支持邮箱,china-support at kaspersky.com
  6. Hello, 在KIS设置,防火墙,包过滤规则,里面去允许远程链接。
  7. Hello, 建议你联系腾讯允许其游戏服务进程能够让卡巴斯基注入其DLL。klhkemu.dll
  8. Hello, 尝试将相关程序的进程添加到 信任程序 不监控应用程序行为以及子进程行为 两个选项 后在看看。如果排除无效,请截图给出你设定的排除设置,让我们确认是否正确。
  9. Hello, https://support.kaspersky.com/KSK/Win1.5/en-US/134464.htm 参考这个文档关于儿童账号修改的注意事项。首先需要在我的卡巴斯基账号网站关于KSK设置中解绑儿童账号,然后才能更换儿童账号。
  10. Hello, 请在通知中心忽略安装卡巴斯基密码管理器即可。
  11. Hello, 该程序不与卡巴斯基程序兼容,请移除该程序正常使用卡巴斯基产品。 https://support.kaspersky.com/15516#block1
  12. Hello, 请尝试把卡巴斯基设置恢复默认后在查看下问题是否存在,在设置里面去找找。
  13. https://support.kaspersky.com/14586
  14. Hello, 请验证 microsoft .net framework 是否完整。
  15. Hi, Which password? kaspersky account or anti-theft password?
  16. Hello, @John1954 Please tell us which step of the operation failed, I now specify an operation step, you reply to which step the system failed. Step1. When the following screen display, Please turn off the machine forcefully via press and hold the Power button 5 second or more until the screen turns off. Step2. if the PC has been turned off, Please re-start it. Does it display the following screen? Step3. After this screen gone, Does this following screen display? Step4. Choose Troubleshoot, go head. Any problem? Step5. Select Command Prompt, Any problem? Step6. Enter the command and execute it, any problem? DISM.exe /Online /Cleanup-image /Restorehealth Notice: You need to inform us about the specific steps that cannot be carried out. The content that appears on the screen is taken with a mobile phone to take a photo and upload it to reply to us. You can't just say the steps failed, you need to tell us exactly what went wrong and failed. Regards.
  17. I recommend you to see some articles to know how to scan SSL encrypted network traffic. The scanning engine must decrypt encrypted network traffic to check its network content using SSL proxy mode (Intermediate Certificate). If you do not need to scan encrypted network traffic, you can set it not to scan encrypted network traffic. Takes effect after closing the browser and restarting. Regards.
  18. Hello, @appie Self-signed certificates are not trusted unless they are manually added to the system's trusted root certificate store. Kaspersky is correct in suggesting a self-signed certificate problem. In addition, the use of self-signed certificates is very rare, so I say this case is very rare. As for what you said about manual trust again and again, this is a problem of product design and the optimization of workflow logic, which I agree with you.
  19. Hi, You don't need to do anything. You can't delete this file(MicrosoftEdge installer file). Because this file is in the system application repository, which is protected by the system.In order to avoid unexpected problems with the system in the future, please do not do anything to avoid causing problems.
  20. Congratulations on your ability to solve this problem. @appie This case of yours is very rare. I think you can ask the technical support to answer your question about this phenomenon.
  21. Hello, @appie You don't know what I said about add self certiticate into system root certificate store. I suggest you do the following step : Ctrl+R --> certmgr.msc --> select trusted root certificate .... --> import...-->Follow the on-screen prompts to complete the certificate import -->close all browers, try again. Regards.
  22. @John1954, Please see this article: https://www.online-tech-tips.com/computer-tips/how-to-boot-to-windows-11-10-system-recovery-options/ You should go into Command Promp to execute above command to try to restore windows image in advanced options of Windows 10 recovery mode.
  23. Hello, @dayday 如果计算机安装有网络加速器产品的,请按照楼上的操作重置网络设置,一旦你再次使用网络加速器后问题会重复出现,请再次重置网络。
  24. Hello, @Coffee in Squamish Do I guess whether is this alarm or not? Messages "Certificate verification problem detected" and "Cannot guarantee authenticity of the domain to which encrypted connection is established" when trying to open a website If yes, I remember you can find the log in web-antivirus logs. Regards.
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