wesleywai

The email chain is now like: 1.) Kaspersky lab support tried to pass me to local distributor 2) then Kaspersky lab support passed me to info@kaspersky.com 3) info@kaspersky.com passed me to Kaspersky Lab Asia-Pacific Headquarters aka AV365 Support 4) AV365 Support tried to pass me to local distributor again 5) then AV365 Support passed me back to Kaspersky lab support again I brought my licence from here: https://www.kaspersky.com/small-to-medium-business-security/cloud Would you know anyone is able to help? Please.

After the above, info@kaspersky.com asked me to go to Kaspersky Lab Asia-Pacific Headquarters as know as AV365 support. Then AC365 support ask me to goes to the local distributor https://www.lapcom.com.hk/tc/contact.php again which Kaspersky lab support has already reached . And they already replied that not able to help. What do I supposed to do?

I’ve got the case number from Kaspersky lab support. They also said the local distributor is not able to help since I purchase the licence from the global channel. After tons of e-mails, they ask me to contact info@kaspersky.com instead. And I did. After that, info@kaspersky.com is asking me about my location. I am not sure if they are going to kick me back to the local distributor again.

Thanks Jose. Actually I finally found the way to contact CS ( which is really hard to find.) and keep “playing ping-pong” with the CS for over a week. It is still not solved yet.

My Company Brought 20 licence of Kaspersky Endpoint Security Cloud to use. After some month, we brought another 5 licence. But I am not able to manage all 25 licence into 1 company workspace in the https://cloud.kaspersky.com/. Instead, I created a separated company workspace for the new 5 licence. However, when I install the software to new PC with the new licence code, the device is counted on the old workspace instead of the new one. And I am not able to find support from the Kaspersky website. Would anyone one know how do I fix this?