wang_yanhong

EXCUSE ME??? It seems you did not get the point that such “schedules maintenance” should not have happened in the first place during regular EST TIME ZONE hours while so many of us relying it to monitor kids’ computer use times and activities BEFORE THEY GO TO BED, PERIOD.

Looks like it’s back online now but still it caught everyone off guard...

Does it make sense to schedule a maintenance during regular Eastern Standard Time Zone hours instead of being after midnight or early morning hours??? Now my kids are crying as they cannot use whatever devices to do their home work or projects or simply play with friends, Oh C’mon!!! Does Kaspersky realize it’s a global business, instead of RUSSIAN-ONLY, with worldwide users relying on their services???

Here you go: I have just logged a case with your technical support earlier. KTS version: KSF version:

I have been dealing with the exact same issue for months for three different PCs, and now it’s getting worse as it’s not only happening to child’s account but also to my laptop/desktop’s initial startup. When it happens during PC startup, you face a black screen with a mouse cursor moving around, nothing else; unlike with the child’s account, you could apply the workaround by holding Ctrl+Alt+Del, signing out and back in in a second attempt; no, there is nothing you can do if it happens at PC startup other than forcing the PC down (by pressing and holding the power button) and reboot the PC. It happens more frequent on my desktop than on my two other laptops, to be precise. Here are my KSK info on one of my laptops: ​Operating system version & build? (select Windows Search, type winver press enter, the popup will display the information) Version 1909 (OS Build 18363.778) KSK license (Free, Premium, Trial) ? & version ? Premium version 20.0.14.1085 (j) Has a KSK/system requirements check been done? Yes Is “after entering the password & pressing enter, the screen goes black” a new problem or has always existed? Has always existed on three different PCs. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen turn black ? I did created a "dummy" child profile on this laptop and the issue started right after KSK was installed. Are any Windows Parental Control options configured/enabled? No Has your son’s original KSK profile been deleted and a new KSK profile created & the issue tested? Both a laptop and desktop he's using have been re-imaged several times but the issue persists Is there any other Kaspersky software installed? If “yes”, name, version & patch(x)? No May I have a video of the issue please? I can send a picture I took when it happened this week. Has KSK been uninstalled & reinstalled? All three laptops / desktop have been re-imaged several times but the issue follows right after KSK is installed; that being said, there is no such issue without KSK, period. Has the issue ever been logged with Kaspersky Technical Support? ​Not yet