I have connection issues for my vpn. It works fine for Android and iOS but very unstable for all my Windows devices. Unstable - it works couple days per month only. Error message is standard - "Can't connect, try again later".
I did read the VPN documentation, tried to clear cache and all I could find - nothing helps.
Then I created support cases twice with full description for my issue. For each case I received email from you about how to collect report in my vpn app. I created and sent the report and my case... automatically closed after 6-10 days without any answer.
Then I tried to contact your support via chat. In the chat the support person sent me the same email as I did receive on previous step. After this the support person said me "goodbye" and I even could not explain why the support is not good enough for my case, at least now. I expect that I have to wait again 6-10 days before my case will be automatically closed without answer - not sure about this but previous cases looks the same until this.
What might be my next step?