VincenzoSparti

Yes, i did 2 and 3. The point is, my dear, that the app should have a way to relogin in ksk, or completely remove ksk. If there isnt a way, the app is the worst app ever because it can block the phone. You should onestly say the only way to solve the problem is to take the phone to the samsung assistance and pay the service.

I have exchanged a lot of email with support that neither knew that kaspersky safe kids removes options for restore factory. They told me: "Se deve ripristinare il dispositivo ai dati di predefiniti di fabbrica, non esiste il bisogno di rimuovere Kaspersky Safe Kids, perche sarà comunque rimosso, come tutte le altre app con il ripristino del dispositivo. Provare a ripristinare il dispositivo come da istruzioni nel manuale di suo. Potrebbe essere utile su come ripristinare il dispositivo il supporto Google: https://support.google.com/android/answer/6088915?hl=it Se il ripristino vine impedito, da Kaspersky Safe Kids, inviare uno screenshot dell'errore." I had explained that Kaspersky safe kids has removed the options of restoring. They asked me the log of app AIDA64, but they didn't understand nothing. I have the device blocked, i want restore the device to my daughter and I cant for this invasive app.

The device is samsung a52. I cant change kaspersky option fron parent because i disconnected the device a52 from kaspersky. So it cant be controlled, and kaspersky safe kids doesnt work on a52. It simply has removed all the important options of administration, like restoring factory, but, at the same time, it doesnt work and cant be accessed beacuse, when i try login in the app, it says internet is down, but the device is online.

Excuse me, But your app kaspersky safe kids is impossible to remove on my daughter's device. If I tap on the app missing th option of uninstall. If I go on the app by settings it says app cant be uninstalled because it's an admin of the device. The app has removed too the option of android that can restore the device to the factory settings. Its a nightmare. I have asked to the support that doesnt understand nothing of the problem Its a very Shame.