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Last few FULL scans have EVENTUALLY got past the 1% marker, but is horrendously slow in completing the whole scan. Last time took some 7 hours to complete!! Like you, Quick and Vulnerability scans get done in reasonable time, as does Background scan for me also. My laptop is a few years old, but shouldn’t take that long when full scanning. I also have had Kaspersky for quite a number of years. In fact, I have bought a new license but not applied it yet. I have yet to submit a ticket, and wonder if in fact it’s worth doing! Although messy, I am wondering about finding/using another application for just running FULL scans as a way around the the problem. I have ‘Acronis Cyber Protect Home Office’ which offers scan protection which I don’t currently have enabled, so I might just try using its FULL scan as a substitute for Kaspersky’s.

Yes, I believe you are right. Thanks again.

@Berny Thanks Berny, I’ve already seen that page.

Windows 10 Version 21H1 (OS Build 19043.1348) Kaspersky Total Security Application Version 21.3.10.391 For several weeks Full Scan on my HP Laptop gets stuck on 1% and trying to take any action results in a complete ‘lock up’ of the p.c. I then have to do a ‘hard reset’ (press power button for several seconds) to turn it off. ‘Do not unpack large compound files’ is set to max. file size of 100MB but it makes no difference. I can successfully run ‘Full Scan’ in ‘Safe Mode’!!! ‘Windows Defender’ Full Scan runs without any issues and I have ‘Acronis Cyber Protect Home Office’ installed, and that also can run a ‘Full Scan’ also without any issues. I have therefore decided to disable my automatic full scan schedule in Kaspersky and use these other scan methods instead until a solution can be found. All other Kaspersky scans run without any issues, e.g. Quick / Vulnerability etc,

Hello Flood, and belated ‘Many Happy Returns’ for the 2nd ??. Thanks, and duly noted points 1 - 6 above. I came across that listing quite few times when I was trying to figure out why my (this) “device not quite ready…..” Also thanks for the warning on exporting all bookmarks before running those wizards ?. I do indeed make regular backups ?. I was only reading somewhere yesterday about the rollout of ‘1909’ starting this month on the 12th, I believe. Be interesting to see if I have to wait until the last week or so of April 2020 before I get it ?. Best regards.

Several weeks ago under ‘Windows Update’ in ‘Settings’ I started to receive a notification along the lines of…. “We’re about to update your device, but it isn’t quite ready………..” This remained the case until a few days ago (2/11), when the update downloaded and I was able to successfully upgrade to version ‘1903’. On the previous version of Windows 10 that I was running ‘1803’ I had been experiencing a few problems in addition to this one with ‘Full Scan’, such as being unable to create or roll back to ‘System Restore’ points! Anyway, after installing ‘1903’ my Kaspersky ‘Full Scan’ ran last night without any problems, such as the stalling that I initially raised in this thread. It completed in a very respectable 94 minutes. So, I am pleased to report that my issue has been resolved after upgrading to latest Windows, and I can only surmise that there must have been some issues with the previous version (1803) system files...maybe ??‍♂️. Thanks for all your assistance, it’s much appreciated. Graham

Hi Flood (and Berny) Started Windows in ‘Safe Mode’ and the scan ran fine. No stalling at 21%, and although time constraints wouldn’t allow me to complete the FULL scan (I stopped it at 91%) I am confident it would have gone on to complete 100%. So, I guess all my ‘TS’ settings are fine, and I just need to investigate what outside influences are causing the stall. I honestly cannot remember when it started stalling, as it’s been happening for quite a number of weeks now, and wouldn’t have a clue as to what might have changed (software / hardware / networking etc. etc.) prior to it happening. I did just run ‘Safe Mode’ on it’s own, not with Command Prompt or Network Support, so I guess I could try running in ‘Safe Mode’ with Network Support and see if that works. Onwards and upwards...?. Best regards.

Hi Flood Wow...that’s a lot things for me to try ?. I’ll most likely give each a try over time, and thank you for supplying a detailed listing ?. One of your suggestions I may well try quite soon is the running of a scan in ‘Safe Mode’, as that’s easy to try without too much effort ?. Thanks again ?.

Hi Berny Both ‘iSwift’ and ‘iChecker’ Technologies are enabled and have been from the start. My laptop meets the requirements for running ‘Total Security’. I only experience the ‘stalling’ when running a ‘Full Scan’, and as I run this overnight once a week, and have established there are no file issues, I’ll accept the stalling as being just one of those things. At least the scan does always complete, which is the main thing. Thanks.

Hi Flood Thank you for the welcome, and apologies for not replying sooner, but I am currently investigating this issue further, and these are my findings so far… I removed that ‘Resmon.ResmonCFG’ file from my system and ran a Full Scan again. This time the scan stalled on another file called ‘IconCache.db’. After establishing what this file was, I deleted it and also deleted the various *.db (icon cache) files and rebooted the system. I started the Full Scan again, but this time it stalled on another file called ‘k3dmx0mp.fs3’. I stopped the scan and removed this file from the system. I started the Full Scan again, but again, it stalled on a file called ‘autoconf_inc.m4’The ‘Resmon.ResmonCfg’, ‘IconCache.db’ and ‘k3dmx0mp.fs3’ files were all located in ‘%userprofile%\AppData\Local’, but ‘autconf_inc.m4’ is located in directory ‘C:\Program Files (x86)\ELAN\HP Pen Control\wxWidgets Library\. However, I have noticed that the scan always stalls at 21% through the process, and I don’t believe the issue is concerned with any particular scan of a file, but is an issue with the scan process itself as it consistently stalls at 21%. I have been running a scan whilst writing this and after having stalled at 21% through the scan for approximately 30 minutes on the ‘autoconf_inc.m4’ the scan then resumed and is still running as I continue typing! My conclusion therefore is that my issue is not with any particular file, but with actual scanning process itself. Would appreciate your thoughts. Thanks.

For several weeks now when running a full scan using ‘Total Security’, it appears to stall when it scans the file ‘Resmon.ResmonCfg’, but eventually (after many minutes have passed) continues the scanning process! Can anyone shed any light on what the problem might be? Thank you.