VelvetLess

Hello @Schulte, @Berny, @Flood and Flood's wife, thank to your help the problem I had is solved, thank you all very much.

Hello @Schulte, thank you very much, I will try uninstalling and reinstalling then, I will let you know. And thank you also for the hidden images instructions :)

Hello @Schulte, I did as you suggested but I still find myself in the same situation, where I do not have any letter indicating the patch as below May I have to uninstall and reinstall the application again? Also, I found this report (image below) while trying to find other sources for the patch version, might it be a part of the problem? thank you for your help. I noticed that it is a few days old so it may be already resolved… Edit: I would hide the pictures to make the discussion more readable but I have no idea of how to do so…

Hello @Schulte, this is the result, the number is 34073… thank you for your help.

Hello @Berny, sure will do, thanks...

Hello @Flood and Flood's wife , sure, will do, thank you...

Hello @Flood and Flood's wife, thank you for your answer, I tried as you said and this is what came up: I believe it should be the right page but I can’t find anymore the letter indicating the version of the app

Hello @Flood and Flood's wife, I did as you instruct me to, and it seemed it solved my original problem, but now in the place where it tells me the version it does not have any letters next to it… do I have to search somewhere else?

Hello @Flood and Flood's wife, thank you for helping me… I may have not reinstalled the application in the cleanest way but just overwritten it, I will try follow your instruction on how to uninstall and reinstall… I will add to this post once I have done that, hopefully just to thank you all. Thank you for your time.

hello @Berny, I tried doing as you said but I still find myself in patch “b”, I probably didn’t resolve the issue with reinstalling because I didn’t uninstall the previous version of the application and only overwrote it, I will try to uninstall completely and reinstall after a reboot of the computer… thank you.

Hello @Schulte, i figure this is the right page then… I did what you asked, and reloaded the pc again, but I still find myself in patch “b”… I will try follow the other users directions and uninstall and reinstall kaspersky… Thank you

thank you for your help, I tried manually updating the database and i did restart my pc, but i still have the “b” version of the application… I might have misunderstood the directions… I will add a picture of what i understood I should do, since I use the client in a different language I feel unsure about my actions, is the procedure I have to execute the one I am highlighting?

Hello, I’m in need of help, when I load the front page of kaspersky it signals that one of my application needs to be updated, but when I try to open the software updater it remains stuck while loading itself, I tried reinstalling kaspersky and it did work for 10 minutes or so, but after that it stopped working again… what can I do to try to resolve that? version 21.3.10.391 (b) while i was checking in the assistance page of kaspersky it says that i run it on windows 10, while that is no longer true, might that be a possible source of problem? thank you all...