vega109

Hello @FLOOD In fact, Firefox is my main browser and I occasionally open Edge Dev. for checking my company’s email(not supported by Firefox). This morning, when I opened Edge Dev., I found Kaspersky Protection extension was installed in my Edge Dev. . However, I suddenly found that I could not access my Gmail and therefore I post my question on this site. Many thanks for your quick response and I hope the problem will be solved quickly in the future.

Hello @FLOOD My computer condition OS: Win10 19H2 KIS 20 & patch(j) The me.kis.v2.scr.kaspersky-labs.com error is happening only on Edge (83Dev and 81), Firefox (76b4) and Chrome(81) are fine No Kaspersky Protection extensions installed & enabled

Hello @FLOOD Many thanks for your quick response. My Gmail is still not accessible even I deleted the Kaspersky Protection extension. The image below is my edge://settings/privacy configuration (balance). Prior to patch(j) the GMAIL/me.kis.v2.scr.kaspersky-labs.com issue didn’t happen.

Hello @FLOOD “shutdown & restarted after applying the change” does not solve this issue. The characters that follow me.kis.v2.scr.kaspersky-labs.com said “waiting for me.kis.v2.scr.kaspersky-labs.com ” Other google services are fine except Gmail. In addition, while switching to InPrivate window, Gmail works fine!! The image and file attached below for your reference. Many thanks!!

Hello, @FLOOD Many thanks for your quick response. I use KIS20 updated to patch (j) , and this picture below is what I saw at my computer on Windows 10 using Edge Chromium. However, my Gmail on Firefox is OK. This method “KIS Settings > Additional > Network > Traffic Processing > Inject script into web traffic to interact with web pages is unchecked, reboot” does not resolve the issue.

Gmail can’t be loaded due to me.kis.v2.scr.kaspersky-labs.com on Windows 10 using Edge Chromium.