[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

my KSK is always turn off feature and it needs to relogging account every time. so i always relogging by manual every time in order to enable KSK in Application. 

Could you check with my photos here. 

Thanks! for your helping 

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

1 hour ago, Vann Chanbopha said:

1. it usually needed relogging after a few days, and always turnoff with Location features on android phone, so i always check every week by manual 

2. about Android OS, it has the problem with old model and new model too

3. my KSK is not Premium  

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

On 7/22/2022 at 3:15 PM, Flood and Flood's wife said:

Which are the "Some features are turned OFF" that keep appearing please  - you need to show all screens?

1. it usually needed relogging after a few days, and always turnoff with Location features on android phone, so i always check every week by manual 

2. about Android OS, it has the problem with old model and new model too

3. my KSK is not Premium  

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

@Flood and Flood's wife i cannot drop video here, but i try drop an picture here, 

1. i have problem with my kid while using other app always shown pop up interrupt 

2. always turn off after a week

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

@Flood and Flood's wife plz kindly give me a solution with my 2 problems in videos here 

Thank for your answer

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

1 hour ago, Flood and Flood's wife said:

Hello @Vann Chanbopha, 

Welcome!

1. Which device is KSK installed on: Windows, MAC, Android, iOS? 
2. Who uses the device - the parent or the child? 
3. Post an image of the KSK alerts, so we can see what you see, we may be able to tell you how to manage the issue? 

Thank you?

Flood?+?

Hello @Flood and Flood's wife 

Thank for your answer

they used on Android mobile phone, and about IOS mobile phone i cannot block any app as like android mobile phone, so i will share an video here plz kindly tell me Thank

[Hello, i have problem my Kaspersky Safe Kid Pop Up Disturb]

while i using any apps the Kaspersky Safe Kid always pop up interrupt my action while using other app. it so disturb.