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User303

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  1. Thank you sir for your help, I am glad to hear my pc is not infected. Coming to the problem of the report. I have fixed it. The trojan that KIS disinfected had altered my environment variables, changing my temp directory to its parent directory which KIS deleted possibly during disinfection. I restored it and the report app can now write the data into the directory and I can view reports. I noticed one more thing that KIS wasn't able to launch itself some time ago I believe it was caused because of improper shutdown from my end. But I am still going to reinstall the product once I have a leave from my office. Just to be safe. As always thank you. -Sam
  2. I am very sorry, I sent the wrong file here is the one
  3. Here Sir I have given the log, Pls say my files are safe, id be at a huge loss for my work.☹
  4. So I have recently installed Kaspersky internet security on my computer, after the install it detected some trojan (nyss.exe, process1.exe) and asked to disinfect and reboot. which I did, now when I want to view reports it just hangs at the report windows with some overlapping UI elements, I tried everything cleanup disk defrag troubleshooting etc. , quick scan hasn’t detected anything and full scan would apparently take 20+ hours, which I don’t have, I even cleared the reports then at-least the report window didn’t freeze, but as soon as I got one log(update log) opening that tab immediately freezes the window, I don’t know what to do now. And some weird things also happened recently Kaspersky trying to update and then randomly showing databases have not been updated for a long time, even though it does it regularly, scans getting stuck at 1% and not showing remaining time. I don’t want to format my HDD and its a busy machine so I can’t afford the hassle, Please help me. OS: Windows 10 Pro x64 (Version 20H2 build 19042) Kaspersky Internet Security( Version 21.3.10.391 a) Computer: Dell Inspiron 3541 4GB Ram, 500 gigs hard drive.
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