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twinkie

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  1. I renewed my Kaspersky Internet Security to Kaspersky Plus today, it is installed on a Windows 10 OS. 

    The OS is Windows 10 Home, Version 22H2, OS Build 19045.2486

    Version of Kaspersky Plus 21.8.5.452

    Chrome Version 109.0.5414.75 (Official Build) (64-bit)

    When I try to start the VPN, I receive a repeating error message: Error Starting Kaspersky VPN

    My PC meets all the hardware/software requirements. 

    The VPN was installed as part of Kas Plus. 

    There is really no information in the Userbase for this error message. 

    Anybody  have any ideas on how to access the VPN supplied as part of the Plus package? 

    Thank you. 

     

     

     

  2. Flood, 

    Sorry it took so long! 

    I did follow steps 1-7, and I believe we have success! 

    Those two files did indeed have to be deleted in Safe Mode; and when I did it, I had to restart and go into Safe Mode with Networking, to run KIS to clean the

    C:\Windows\Temp

    C:\Users\YOURNAME\AppData\Local\Temp Files. That is what took so long! 

     

    I did export the bookmarks, and ran the KIS Privacy Wizard, shut down and turned back on. 

     

    One final question, do I re-import the bookmarks, or what do I do with the exported bookmark file? 

    I really appreciate your assistance, and patience with me. I’ve learned lots about Win10 during this ‘cleanup’! 

  3. Flood, 

    I hate to bother you again. I am having trouble deleting these 2 zam files: 

    C:\Windows\System32\drivers\zam64.sys
    C:\Windows\System32\drivers\zamguard64.sys

    There is no file folder or other reference to these two files other than these two loose files in Sys32.

    I have located them, however I receive a message they are in use. There is no information on what file, program or app is using them. Any ideas? 

     

  4. Flood, 

    The issue is YouTube does not like AdBlockPlus. 

    Here is a link to the question on YouTube’s Community; the resolution is down page:  https://support.google.com/youtube/thread/10329866?hl=en

    Per that community’s resolution, I uninstalled AdBlockPlus extension and reinstalled it - voila! 

    I’m relieved to discover it’s not Kaspersky’s issue; I have been a satisfied user for several years, and look forward to many more. 

    Thanks for your assistance! 

     

     

  5. Hi Flood, Thanks for advice. 

    Running Windows10 for Home

    KIS Ver 20.0.14.1085(h)

    No compatibility check ran by me before running update, which was a recommendation from the Kaspersky Home Screen, however, the update process did run a check, and turned up MalwareBytes being incompatible. I did remove MalwareBytes and completed the update.

    By embedded YouTube, I mean videos that have been embedded into forums and other sites from YouTube.

    If you need more info, I’m watching this thread. Thanks!

     

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