twinkie

I renewed my Kaspersky Internet Security to Kaspersky Plus today, it is installed on a Windows 10 OS. The OS is Windows 10 Home, Version 22H2, OS Build 19045.2486 Version of Kaspersky Plus 21.8.5.452 Chrome Version 109.0.5414.75 (Official Build) (64-bit) When I try to start the VPN, I receive a repeating error message: Error Starting Kaspersky VPN My PC meets all the hardware/software requirements. The VPN was installed as part of Kas Plus. There is really no information in the Userbase for this error message. Anybody have any ideas on how to access the VPN supplied as part of the Plus package? Thank you.

Good Morning! Back online after an ISP outage. When I ran the Privacy Wizard, there were no Recommendations to select. All my Bookmarks are still in place in Chrome, and I have them as an .html file, too. This is what I have from C:\Windows\System32\Drivers\etc\hosts:

Flood, Sorry it took so long! I did follow steps 1-7, and I believe we have success! Those two files did indeed have to be deleted in Safe Mode; and when I did it, I had to restart and go into Safe Mode with Networking, to run KIS to clean the C:\Windows\Temp C:\Users\YOURNAME\AppData\Local\Temp Files. That is what took so long! I did export the bookmarks, and ran the KIS Privacy Wizard, shut down and turned back on. One final question, do I re-import the bookmarks, or what do I do with the exported bookmark file? I really appreciate your assistance, and patience with me. I’ve learned lots about Win10 during this ‘cleanup’!

Flood, I hate to bother you again. I am having trouble deleting these 2 zam files: C:\Windows\System32\drivers\zam64.sys C:\Windows\System32\drivers\zamguard64.sys There is no file folder or other reference to these two files other than these two loose files in Sys32. I have located them, however I receive a message they are in use. There is no information on what file, program or app is using them. Any ideas?

I will clean up those two conflicts. I have never heard of Zemana...wonder if it is some sort of foistware.

Flood, The issue is YouTube does not like AdBlockPlus. Here is a link to the question on YouTube’s Community; the resolution is down page: https://support.google.com/youtube/thread/10329866?hl=en Per that community’s resolution, I uninstalled AdBlockPlus extension and reinstalled it - voila! I’m relieved to discover it’s not Kaspersky’s issue; I have been a satisfied user for several years, and look forward to many more. Thanks for your assistance!

From that page, Chrome is up to date I will restart browser, reboot computer and router.

Here is the link the above black YouTube screen takes me too: https://support.google.com/youtube/answer/3037019?visit_id=637205247996773811-4093243305&p=player_error1&hl=en&rd=1

Here is another example of vids failing in Chrome: https://inspectapedia.com/septic/Septic_Tank_Location_Video.php As mentioned upthread, all play in Explorer as they should, it’s only in Chrome, and since the update I’ve had issues with videos. kmscom: delete the GSI file

Things seem to be fine on MS Explorer, so I’m guessing this is a Chrome issue. Here is a test site of embedded vids I usually look at: http://www.duluthharborcam.com/p/canal-park-cams.html As mentioned, they work fine in Explorer. I’ll have the GSI momentarily...

A few other things I’ve noticed about this update; It added a Kaspersky Chrome app to Chrome, and web pages do not seem to load as fast as they did with KIS2019.

Hi Flood, Thanks for advice. Running Windows10 for Home KIS Ver 20.0.14.1085(h) No compatibility check ran by me before running update, which was a recommendation from the Kaspersky Home Screen, however, the update process did run a check, and turned up MalwareBytes being incompatible. I did remove MalwareBytes and completed the update. By embedded YouTube, I mean videos that have been embedded into forums and other sites from YouTube. If you need more info, I’m watching this thread. Thanks!

Has anyone had an issue with this besides me? Any ideas what will fix this?