As first I would like to say that KSK was properly working on my both devices (tablet and phone) until month ago. On my husband devices all works fine, he is running on the windows device, and android 9, and android 10. Only on my phone comes problems. 1. Kids using phones on Android 9 2. We are using KSK already 2 years on all kids devices, all with the newest updates 3. KSK was uninstaled and reinstall, cache on all devices cleaned, shutdown and restart a couple of times 4. Has nothing to do with the app? 5. Licensed 6. What sort of image you would like to see? I don't have any pop-up windows with error? On every device from parents app looks the same.