Hello
We are using SmartDeploy for our imaging solution. We have recently moved the software onto a windows 10 v1809 device and installed the latest version of SmartDeploy (v 2.0.3050) however whenever we try to create new media get get the following error message when it tries to mount the image "An error occurred while mounting the image file, Media Wizard will now close" we have been in contact with SmartDeploy and they have advised that the Antivirus software is what is causing the error.
As a test we uninstalled Kaspersky Endpoint Security and Kaspersky Network agent and tried to create media and it worked with out issue.
We have reinstalled Kaspersky Network agent (10.5.1781) and Kaspersky Endpoint Security (v11.0.0.6499 (pf5101) and added the SmartDeploy location as an exception to the scan exclusion and trusted zone but the Media creation still fails
We then disabled all Advanced Threat protection components, all Essential Threat Protection components, all Security Controls, disabled Endpoint Sensor and Disabled Self Defense with the idea of enabling each component one at a time to find the component that is stopping the media creation.
Unfortunately with all the components disabled we are still getting the same error and unable to create media .
Can anyone give a pointer into what else could potentially be stopping SmartDeploy from working
Regards
Allen
