[App Update dont finding update]

Now i finely got a update notification and it seems like it support qbittorrent when it is a new update for that software.

[Disable Kapsersky Keyboard?]

54 minutes ago, Nick Og said:

How can I disable the Kaspersky keyboard prompt in password fields using browsers on Windows 10 PCs?

 

Nick

Maybe this topic can help you whit that: https://forum.kaspersky.com/topic/turn-off-secure-keyboard-input-22633/

 

[App Update dont finding update]

Dear Tobias,

Thank you for getting back to us.

Regretfully, our experts did not share the requirements for a program to be included in the Software Updater feature. So we cannot determine why such an application is not listed in the Software Updater.

Should you face any more issues or have any further queries, please do not hesitate to let us know, and we will be more than happy to assist you.

We remain at your disposal.
Ali || Customer Service Representative

[App Update dont finding update]

New replay:

Dear customer,

Hello!

Hope you're doing well.

As mentioned earlier, Kaspersky does not update all the apps out there. It updates only the most popular and important applications. The apps that are not the latest version according to patchmypc.com / home-updater have to be updated manually.

Should you face any more issues or have any further queries, please do not hesitate to contact us again, and we will be more than happy to assist you.

Thank you and have a nice day!

Fawwaz || Customer Service Representative

[App Update dont finding update]

Hello @Flood and Flood's wife

Got this replay:

Dear customer,

Hello,

Thank you for your email, I am here to help.

It is best to check it manually on the app itself if it requires an update.

Let us know if you need further assistance.

Have a good day and stay safe!

Amin || Customer Service Representative

What kind of respond is that? Way include something like this then?

[Error while scanning the encrypted connection]

2 hours ago, Flood and Flood's wife said:

Hello @always_working, 

You're most welcome!

1. & 2. Version updates are done automatically via total force update - TFU, the updates are released around the globe in a staggered distribution, a version update may arrive on (your) machine, it will sit & wait for the machine to be rebooted or 7 days/168 hours to pass; IF the machine is not rebooted in that timeframe & the 7 days passes, the Kaspersky icon (on Windows taskbar or hidden icons) will turn red, the Kaspersky icon, in the main window GUI will turn yellow, there will be a notification in the Notification center - advising the device requires rebooting & there may also be a notification in the Windows Action center. 

Now you're clearly like other Kaspersky subscribers who think it would be useful to know a version has arrived, when it *actually* arrives - like why wait 7 days? We know IF we knew a version was sitting in the wings, we'd be applying it - but no, Kaspersky in all their wisdom ship the version & then wait & wait & wait for 7 days before showing any sign a version has arrived; go figure?

So, if you haven't rebooted (your) computer recently, you may wish to do so; IF a version is waiting it will be updated; otherwise, you'll need to wait for the version to arrive. 

1 & 2 used to be documented, sadly that's no longer the case for the new software release. 

Thank you?
Flood?+?

Resource:

Kaspersky for Windows release notes

Wow this sound kind of crazy that you need to wait 7 day for any type of notification that you need to restart your computer. Sounds kind of bad and would that not lead to your computer being kind of open to vulnerabilities during that time frame?

[App Update dont finding update]

3 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for the update/information. 

Nothing surprising in that blurb.

The original Software updater never worked properly & *now* all they done is renamed it to App updater & published it in the new version. 

They were the ones who identified / queried (you) about Google Chrome - in their first response to you, the onus is on them to explain why Google Chrome is neither popular or important?(ioo). 

Thank you? 
Flood?+?

i send them and ask following question: So how do I know that the App update is working like it should if I don't know what type of application it should check?

[App Update dont finding update]

5 hours ago, Flood and Flood's wife said:

Did support explain to you why/how Google Chrome is 'not' popular or important - by their definition? 

No they have not done that. And it don't seems like they can or want to explain way.

I send them this replay:

Hi

 

So if i understand this correctly they don't know what type of applications that App update is checking to see if it is an update available? The only thing they know or want to share with the audience is that it must be popular or important applications that it checks.

 

So every Kaspersky installation decides for its own what type of applications that fit this description and decide that it should check if its an update available for that application? That sounds a bit strange to me that it should be working like this. Feels kind of random? 

 

I receive this respond on that.

 

Hi Tobias,

Thank you for your email.

The same process is followed in all Kaspersky installations to update applications. We are sorry to inform that the information of how the process is executed, however, cannot be disclosed.

Please feel free to let us know should you have further queries. We shall be happy to be of help.

Thank you for contacting Kaspersky Support and have a good day!

Regards,
Ray || Customer Service Representative

[App Update dont finding update]

So it seems for now the only thing that they can share related to App update is that the application need to be popular or important. That sure is not allot of information here. So it seems to be waiting and see from the App update it self when it gives me a information about that something needs updating to see if it is included in the list.

[App Update dont finding update]

@Flood and Flood's wifeHere is the respond that i got from the support. 

Dear customer,

Thank you for your patience. It's greatly appreciated.

Our experts have just responded with the following update.

Let me answer your questions:

Q1. Is there a list of the applications that the App updater update?
---
Answer: There is no such a list, regretfully.

Q2. If there is any article providing the list of applications?
---
Answer: No such an article, sorry.

Q2. Could you also ask them what requirements need to be fulfilled to be included in that list?
---
Answer: There are no requirements and no procedure to follow to add some applications to that list. This process is completely internal and not disclosed to the outer audience.

Have a great day!

Albert || Customer Support Representative

[App Update dont finding update]

50 minutes ago, Flood and Flood's wife said:

Kaspersky's browser extensions are not managed by Kaspersky's App updater & never have been managed by Kaspersky's Software updater (in the old version) & App updater in the new version. 

And i am not asking about way the Kaspersky's browser extensions is not included in the App update.

That type of update is handle inside the browser. Like other extensions update. 

[App Update dont finding update]

2 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for posting back the extra question. 

Poor choice of words on our part, Kaspersky's browser extensions are not managed by Kaspersky's App updater & never have been. 

Thank you?
Flood?+?

And that is not what i mean ether. I was more mention it like if you consider the time it take to develop a browser extension then you consider the browser to be popular and well use right and something that should be supported? 

Then it feels strange then the browser that you support whit "Kaspersky's browser extensions" is not supported in the Kaspersky's App updater.

12 hours ago, Flood and Flood's wife said:

So Chrome & Winrar are not *popular & important* applications, if we go by that answer from Kaspersky support

Like you wear talking about here. Its popular enough for a browser extensions but not popular enough to be included in the Kaspersky's App updater.

I hope this make things a little more clear what i was talking about.

[App Update dont finding update]

3 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for posting back & the clarification!

Kaspersky's browser extensions are not managed by the installed Kaspersky application & they never have been. 

Thank you?
Flood?+?

How do you mean whit not manage by the installed Kaspersky application?

Kaspersky's browser extensions is communicating whit the installed Kaspersky application.

 

[App Update dont finding update]

7 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for posting back & the information!

Please clarify, we still are not clear what point you're trying to make; software won't be updated if it's current?

Thank you?
Flood?+?

Hi

I was thinking about that they are thinking that the software is popular enough to have a extension that helps you stay safe on the internet but its not popular enough to be included in the app update list.   

[App Update dont finding update]

4 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for posting back & the information!

1. ?Please clarify what is meant by " at the same time it is not supported whit the app update."? Do you mean because Kaspersky Standard is not listed in How to enable the Kaspersky Protection extension in Google Chrome, Mozilla Firefox and Microsoft Edge based on Chromium? IF 'yes', that documentation applies to Kaspersky v21.3. The MR9 rollout is yet to complete, documentation for new release is also yet to be completed. 

Kaspersky Standard | Plus | Premium, Kaspersky Protection extension, Hardware and software requirements, Browser support is supported for: 

• Chromium-based Microsoft Edge 77.x – 107.x;
• Mozilla Firefox versions 52.x – 107.x;
• Mozilla Firefox ESR 52.x, 60.x, 68.x, 78.x, 91.x, 102.x;
• Google Chrome versions 48.x – 108.x.

Thank you?
Flood?+?

I was more thinking about the extension: https://chrome.google.com/webstore/detail/kaspersky-protection/ahkjpbeeocnddjkakilopmfdlnjdpcdm

 

[App Update dont finding update]

@Flood and Flood's wife

Something that feels strange when it comes to Chrome is that they provide a extension for the browser (https://support.kaspersky.com/common/start/12782#block5) but at the same time it is not supported whit the app update. Its like saying that we want you to be secure on the web when your are visiting website but we don't care if the software is outdated.

According there own data +10 000 Kaspersky user have Google Chrome installed.

When it comes to Discord it is +100 000 Kaspersky.

This is Kaspersky`s own data.

16 hours ago, tokar86a said:

Kaspersky Standard does not update all the apps out there. It updates only the most popular and important applications.

Then you get this replay. It sure raise some question when it comes to the word most popular means. Sure going to be nice to see that list if they replay whit one.

[App Update dont finding update]

A short replay:

Dear customer,

Hello,

We've forwarded your update to our experts, we will get back to you as soon as we hear from them.

Thank you and have a nice day!
Qayyum || Customer Service Representative

[App Update dont finding update]

8 hours ago, Flood and Flood's wife said:

Hello @tokar86a

You're most welcome!

Thank you for posting back & the information!

So Chrome & Winrar are not *popular & important* applications, if we go by that answer from Kaspersky support?

Kaspersky could sort this really easily by improving the documentation (ioo). 

Thank you?
Flood?+?

Yes it kind of strange. I send them a replay where i wondering what type of application is included in that list. Still waiting on a replay on that list of application that it update.

[App Update dont finding update]

@Flood and Flood's wife

Now i got a replay

Dear customer,

Thank you for your continued support. My apologies for the delayed response.

Our Escalation Team has just replied to us with the latest update.

Kaspersky Standard does not update all the apps out there. It updates only the most popular and important applications. The apps that are not the latest version according to patchmypc.com / home-updater have to be updated manually.

Have a good day and stay safe!

Amin || Customer Service Representative

[App Update dont finding update]

12 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

You're most welcome!

Thank you for posting back & the information!

1. Yes. 
2. Please proceed & please share their response to (your) follow-up submission of data, when it's available? Note: the data analysis may take some time, please wait patiently, allowing them enough time to assist. 

Thank you?
Flood?+?

Yes i have send them the information but i needed to contact there remote support to send the req file as it was kind of big little over 200 MB.

He in the remote support was talking about 24 hours around that.

Keeping you posted.

[App Update dont finding update]

@Flood and Flood's wife

Here is the update that i receive:

Dear customer,

Greetings,

Thank you for your response.

We are sorry for any inconvenience caused.

In order to work on this issue, we will need some additional information from you.

Data 1
Please create the GetSystemInfo report like so:

1. Download the utility GetSystemInfo.exe from the following direct link: https://kas.pr/GSI (click on it to initiate the download).

2. Run the GetSystemInfo.exe and click Accept

3. Click on the green Play symbol. The process can take up to 10 minutes and the progress bar may remain below 10% for most of the time.

4. A *.zip file with a name similar to this will be saved on your desktop automatically: eg. GetSystemInfo_PC_Name_Username_Date_Time.zip

5. Please send us that .zip archive containing the report as an attachment in a reply to this email.

The 'How to use the GetSystemInfo utility' guide can be found here: http://support.kaspersky.com/general/dumps/3632 (click on that link to bring up the detailed guide)

Data 2
We need the HKEY_LOCAL_MACHINE\SOFTWARE file. Please refer to this guide to export a registry key: http://support.kaspersky.com/1096

Please note, that registry export is performed exactly the same on Windows XP, Vista and 7, 8.

If you need assistance then we would like to invite you for a remote support session with our technicians who can temporarily take control of your computer to perform the necessary steps and diagnostics from our end.

Should you agree, please open the following link to connect with us: https://kas.pr/cach
-Remote can be initiated 24/7

Best regards.
Tines || Customer Service Representative
 

This seems to be more of the response that you expected that i should get the first time?

[App Update dont finding update]

9 minutes ago, Flood and Flood's wife said:

Hello @tokar86a, 

Thank you for posting back & the information!

1. That's unacceptable!

• Have you replied & did you ask them about the other apps they *apparently* cannot see listed? 

Thank you?
Flood?+?

Hi @Flood and Flood's wife and thanks for the information.

Yes i send them this replay: Yes i have 110.0.5481.178 but that is not strange as i updated the software with help of Patch My PC. But way did Kaspersky say that everything was up to date when it did dent was? And that include the other software that was included in the screenshot? 

Still waiting on a replay on this.

And this is not the first time they have responded this way. It have happen another time that they did dent read my question or miss a part of the question.

[App Update dont finding update]

@Flood and Flood's wife

Yes i have already send a support ticket about this and this was the answer i receive:

Dear customer,

Thank you for your email.

The "Patch My PC" software says the current version for Google Chrome is 110.0.5481.177. Please check in Google Chrome for actual version. To do so, click on the 3-dot icon in the top right corner in the browser window, followed by “Help”, “About Google Chrome”.

The latest version number is 110.0.5481.178. Please let us know if Chrome has the older version or the latest one.

Thank you for contacting Kaspersky Support and have a good day!

Regards,
Ray || Customer Service Representative

And no mention about the other software. And i share the same screenshot as i did here. That was the reason i created this topic to ask the community about it.

 

 

[an extra use without too much paying]

It would be kind of obvious that you need to pay a little bit more if you want to protect more device. Its kind of normal that you are doing that.

[App Update dont finding update]

Hi

When i check the app update it say that everything is up to date but when i check whit this software (https : // patchmypc . com/home-updater) it find a couple of updates. Way is not Kaspersky picking up the updates?

I include a screenshot that is showing the update and Kaspersky that say that everything is up to date.

Edition    Windows 11 Pro
Version    22H2
Installed on    ‎2023-‎01-‎18
OS build    22621.1343
Experience    Windows Feature Experience Pack 1000.22639.1000.0

Kaspersky Standard 21.9.6.465