[Kaspersky Security Cloud Free blocking network]

@Schulte I apologise for the late reply, didn’t have a lot of free time lately.

Unfortunately your suggestions didn’t make a difference.

[Kaspersky Security Cloud Free blocking network]

I already tried disabling ALL settings in network settings, but didn’t restart. I am going to try that tomorrow (it is late now) hopefully and get back to you.

[Kaspersky Security Cloud Free blocking network]

@SchulteThe two devices I mentioned never had KTS installed, the device which actually had KTS is a third one that surprisingly doesn’t have such problems thankfully, but I have to mention it is running on Windows 11, and I probably haven’t used KTS on it since I reinstalled Windows and wiped everything mostly (the wipe happened a few months back, before the current problem).

I apologise for any confusion.

[Kaspersky Security Cloud Free blocking network]

@Berny Would it even matter per network? I mean I think one device has a modified one and the other has the original, but point is that the hosts file is a global one and doesn’t apply to only one wifi network.

[Kaspersky Security Cloud Free blocking network]

@Schulte I tried again with that setting disabled, and then tried disabling all settings under Network Settings but still no luck, tried with Firefox and Edge.

[Kaspersky Security Cloud Free blocking network]

@Schulte I appreciate your effort, but unfortunately it will have to wait until tomorrow for urgent reasons, I apologise.

I will keep you updated with the results of the test as soon as I try it out!

[Kaspersky Security Cloud Free blocking network]

@Schulte Yes I was using Firefox, no I didn’t try the other browsers since Windows itself says “No internet”.

[Kaspersky Security Cloud Free blocking network]

@Berny Thank you for your effort though!

[Kaspersky Security Cloud Free blocking network]

@Titan

Can you on Device 2 access your Home Wi-Fi  192.168.x.xxx with your Browser  ?
Please check your network with “Wireless Network Watcher” → nirsoft.net

That was what I meant in my original post when I said:
“otherwise I can’t access the internet or even the router’s/modem’s settings page.”
and
“ only the router page says PR_Connection_Reset. “
I can’t even access the router settings.

[Kaspersky Security Cloud Free blocking network]

Update: I was wrong. The same issue happened again on the device I reinstalled on, the home WiFi isn’t working.

I have to mention that on a device that has Windows 11, the issue didn’t happen, but I don’t want to install it on those devices since Windows 11 has some annoying (not dangerous but annoying) bugs.

[Kaspersky Security Cloud Free blocking network]

@Berny Sure, it just doesn’t allow me to access the internet, and the WiFi icon says no internet, plain and simple. ACTUALLY, I tried again now and:

• Device 1 (which had KCS re-installed):
  The home WiFi works correctly.
  When I made a hotspot from a third device, it worked as well.

• Device 2 (haven’t reinstalled yet):
  Home WiFi isn’t working.
  Hotspot WiFi is working.

This whole ordeal started when I swapped my router, but how does it interfere with KCS where a simple reinstall solves it is baffling me.

[Kaspersky Security Cloud Free blocking network]

@Berny That worked thankfully (although I forgot to select run as admin, my bad), but doesn’t this seem like an inefficient solution where I have to reinstall every time I connect to a different WiFi network?

[Kaspersky Security Cloud Free blocking network]

@Berny You want me to reinstall KSC and run the setup as admin? Ok will do.

[Kaspersky Security Cloud Free blocking network]

@Berny  Thanks!

No other security suite is running, and I already tried resetting its settings.

Like I said, only when I disable it do I have access to the internet,

[Kaspersky Security Cloud Free blocking network]

Windows version: 10 20H2 (19042.1288)
KSC: 21.3.10.391 (g)

Hi,

The issue is that KCS (Kaspersky Cloud Security Free) blocks any and all network access on any network except the one that was active when it was installed, and only if I pause its protection or exit it completely do I have access to the internet, otherwise I can’t access the internet or even the router’s/modem’s settings page. Even the wifi icon says no internet and all websites are inaccessible, only the router page says PR_Connection_Reset.

I checked the reports and didn’t find any thing recorded that was related to network security at all.

This issue happened to me when I used KTS free trial and I had to manually add the network to the trusted networks and I think it worked back then, but I can’t remember well now, but point is KCS is isn’t supposed to have Firewall Security AT ALL.

I hope there is a fix for this, I am facing this issue on two devices, one running Windows 10 20H2 and the other running Windows 10 2004.

Any help would be much appreciated, and please tell me if any details are required.