tistou77

Yes, with 21.16, the process framed in red is not present 😉

@nexon Yeah, the support has really declined in quality in recent years, too bad After 1 year, I looked for the cause of the bug myself, found it in less than 24 hours, I informed support so that they could pass it on to the developer, and so that they could reproduce and correct it. The only response I got was "the bug is still being investigated" I asked them “under investigation of what ?” since I told you how to reproduce it Never had any news... So now I'm going through the forum and the beta section (which I'm testing), it's much better On the other hand, strange that when you close the VPN, the processes are still present Small bugs with this new version (VPN extension in browser for example)

Oh yeah 🙂 With 21.17 (I don't see the 2nd one, which I have) ? But all grouped in the same process, which is already a little more normal behavior The less contact I have with support, the better off I am 🙂 They are still not able to inform me correctly after a bug reported 1 and a half years ago And apart from asking me to do lots of tests, just for one question....

Yeah, The service that is with the launcher and the one with the Kaspersky icon But the one surrounded is added since this version Apart from taking a little resources, I don't really see what use it would be 🙂

Ok thanks, If a developer comes by here 😁 1st time I see software using 2 processes for the same .exe file

Hello For information, I posted this bug with Kaspersky and Howard Email Notifier on the old beta site With 21.17 and today's databases, the bug is no longer present for info I'm not declaring victory too quickly, this is not the first time that the bug has been resolved with an edition of the bases and reappears with a future edition of the bases

Hello I'm asking here in case 🙂 With version 21.17, there is an additional process in the task manager (compared to 21.16) What would it correspond to ? Finally why there is one more ? Thanks PS : Both processes point to the same avp.exe file 🤔

Hello With version 21.17, there is an additional process in the task manager (compared to 21.16) What would it correspond to ? Finally why there is one more ? Thanks

Thanks it works Web pages load a little slower than with 21.16, but waiting for a "fix" The developers are informed of the problem I suppose ?

Thanks so much for your help

Thank you for your feedback Another user also has this problem with Opera, hoping that K fixes this problem quickly 🙂 Could you tell me how to do this exclusion (while waiting for the problem to be resolved) Thanks

Thanks for your reply I'm not alone😁

Hello With the 21.17, when I activate the VPN Hotspot Shiel (in Edge chromium) the web pages do not open (site inaccessible error message, etc...) If I close K Standard completely, it's good This new version blocks VPN extensions ? Thanks

Hello With the 21.17 final, when I activate the VPN Hotspot Shiel (in Edge chromium) the web pages do not open (site inaccessible error message, etc...) If I close K Standard completely, it's good This new version blocks VPN extensions ? Thanks

Pourtant ça n'a jamais été aussi simple 😁

Salut Ta licence semble déjà "attaché" à un PC, il faudrait le déconnecter depuis l'interface web, puis réessayer d'activer à nouveau

Bonjour @Berny Merci pour les infos et merci pour la demande Oui comme je t'ai dis, c'est toujours en cours d'investigation bien que je leur ai fourni toutes les informations (comment reproduire, la cause du bug, etc....) Mais le support ne doit pas lire les informations envoyés, ça fait 2 ou 3 mois (peut-être plus) que j'ai envoyé les infos mais c'est toujours en cours d'investigation Je ne suis pas developpeur chez K, et ça m'a pris 24h pour trouver la cause du bug, là où ils n'ont rien trouvé en 1 an, donc je suppose qu'ils ne s'en occupe pas Le bug est présent depuis la 21.8, ou 21.9 je ne sais plus (la version présente fin 2022, début 2023)

Bonjour @Berny Il y a toutes les infos ici (j'avais posté dans la section anglaise) : 😉

Salut @Lucien 1223 Je te comprends, 1 an que j'ai remonté un bug au support, j'ai investigué moi même, trouvé le problème (donc très facile à reproduire) et les seules réponses du support en 1 an c'est "ce bug est toujours en cours d'investigation" Ils ne lisent même pas ce qu'on leur envoi, sinon ils n'auraient pas besoin d'investiguer

@Berny Ok, j'utilise ton lien https://dm.s.kaspersky-labs.com/fr-fr/Kaspersky4Win/21.15.8.493/startup.exe et je remplace le numéro de build, https://dm.s.kaspersky-labs.com/fr-fr/Kaspersky4Win/21.16.6.467/startup.exe pour avoir la derniere version 🙂

Salut @Berny Peut-être mettre les liens à jour avec la dernière version (21.16.6.467) 😉

Salut, Je l'ai installé hier soir, rien a signalé, hormis mon fameux bug qui est réapparu suite à une mise à jour des bases....

Hello Since the base update 12/27/23 10:31 a.m., the bug has returned This lack of professionalism is becoming more and more distressing.

Bonjour Bizarre, dans "Abonnement" (My Kaspersky) j'ai bien l'option pour l'annuler

Bonjour Seule solution valable pour le support je pense