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ThinkPadUser

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Posts posted by ThinkPadUser

  1. Hello ThinkPadUser, Does this apply in your case: https://help.kaspersky.com/KFA/2019/en-US/70647.htm The right to use the application on one or several devices The number of devices on which you may use the application is specified in the End User License Agreement. Just wondering if there's information in "your" EULA that may explain this mystery? I don't use KFA, & don't have room for 7 devices, so can't test. It's a most peculiar problem. Curious?
    I mean you could test it in multiple VMs But a quick search through the EULA, I can't find any mention of devices or PCs (using the find function in Notepad) This is the EULA from the KFA (EU Version), if you find anything related to device limits let me know. https://pastebin.com/96jZ6nsv It's on a Pastebin link because of the forum character limit
  2. I already have, ID INC000010438197 "Dear customer, Thank you very much for your e-mail. I received the requested information from the license window and you are right the expiration date differs between the devices and the Kaspersky account. I assume there is a glitch between the remaining days of the application and through the Kaspersky account. As far as concern the support I can offer you for the Kaspersky free there is no issue since no matter when the licenses will expire, you will have the option to re-activate them. If you would like to check why there is such inconsistency between the Kaspersky account and the installed applications feel free to make a post within the community to discuss this behavior. If you need any further assistance please let me know. Thank you. If the suggested solution did not help or you need more information, you can simply reply to this e-mail leaving the subject line unchanged. If you have no further questions and the issue is in fact resolved, then you can simply ignore this message, and we will close this request for you within 5 days. Best regards, Kaspersky Lab Technical Support " This was their response
  3. Hi, I've logged into My Kaspersky account and for some reason the expiration dates for all my PCs are the same, even though they were activated months apart. According to the My Kaspersky licensing panel, all my PCs are up for renewal on 2019-07-28 (YYYY-MM-DD) but when checking the AV's expiration dates locally I can see several expiration dates: 2019-07-28 2019-10-05 2019-08-07 2020-03-05 2020-01-29 2019-07-28 2020-02-22 Which expiration dates do I trust and does anyone else have this problem and what are the steps to resolving it?
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