ThePCExpert

I have the same issue. At 6th december 2019 the Kaspersky KAV updated itself and today I got again Bluesceens. PC waked up from sleep, Desktop shown for 40 seconds, then booom. Reboot the same behavior. IRQL_UNEXPECTED_VALUE 0x000000c8 00000000`00020002 fffff800`1143a300 ffffb38e`9cd6b9a0 00000000`00000000 ndis.sys ndis.sys+1a300 This now happened 3 times in the last 3 month. Today again. PC waked up from sleep, used it for 1 minute, booooom. Till now, I solved the problems by restoring last system restore point. I have a desctop pc. No HP. No issues before Kaspersky. Windows 1903. I would say, the KAV update is the problem. May if the PC is not rebooted but waked from sleep. I am a Computer specialist since 27 years, and I have seen everything... Kaspersky must react now, otherwise it is my last deal with them.

Hello, I decided to use KAV because its silent, not taking my or my PCs resources and do what it is made for. If now getting in trouble with the software, I will not spend too much time in solving problems, I am not responsible and can solve much quicker by changing the sofware. I am sorry, but my experiences with tickets often results in an endless ping pong game consuming time I am not willing to spend. Your help was very appreciated, but my KAV sent reports to your server after every crash. So I expect the problem will be find in your lab and solved in futher versions. If not, I will look for another AV software as soon my license is over.

Lol. Sorry, System Requirements are from 1990. Of cause I meet the requirements. The Software compatibility check is a joke, isn’t it? I will NOT check all the 200 rows in this article. And if I imagine, I would be a standard PC user, I would not know, how to check and what is shown there. This must be done automatically by the application. Sorry, this is the wrong way. I do not have any strange things installed on my PC. Its maintained very well and as I said, I am an expert. KAV was uninstalled a while (some month) and reinstalled than. Till reinstallation the problems occur. I have a licence sincemore than 10 years, because I think this AV is the best...now...hmmmm. And I will NOT upload any logs from my PC into any cloud. In Germany we are proud of taking the GDPR very seriously. Me as expert, working for a ww IT company, will not share anything I cannot control. thx for your help

Hi, its KAV 20.0.14.1085 (f) on Windows 10 Pro x64 Build 18362