Jump to content
Kaspersky Support Forum

The Shield

Members
 View Profile  See their activity

  • Posts

    40

  • Joined

  • Last visited

    Never

 Content Type 

Posts posted by The Shield

    installation of KIS, the setup file does not open.

    in Kaspersky Internet Security

    Posted

    update the gsi log is successfully uploaded, here is the link https://www.getsysteminfo.com/report/1cd2b140e73adc732c17d63fe20799c8
    Hello sudip_basnet, from your GSI log there don't seem to be any particular problems. Please try to clean your Temp Directory, instructions here: https://support.kaspersky.com/1161 Then, reboot your PC > try again the installation (download your Kaspersky version here: https://products.s.kaspersky-labs.com/). Let me know.

    Can't stream Australian content [Closed]

    in Kaspersky Internet Security

    Posted

    Since installing Kaspersky, although I'm in Australia, I can't stream any content from Australian TV , like SBS, as it says I'm 'outside Australia'. What settings have caused this and how would I fix it? ... Thanks for any help!
    Also, if the error is that you are "outside Australia", surely you will have active Kaspersky Secure Connection which is installed together with Kaspersky AV. Please check in the active applications if there is a Kaspersky Secure Connection icon.

    scanning exclusions [Solved][Closed]

    in Kaspersky Free

    Posted

    Hi saIamander, welcome to the new Kaspersky Community. Then, when in Exclusions you exclude a file/folder from the scan, it will be excluded from all scans (Quick, Full, Selective). We can try with this:
    1. in your Exclusions list edit your rule and uncheck "Scan" (in this way the files will be scanned, see the attached);
    2. open Kaspersky > Settings > Scan > Advanced Settings > Full Scan settings > Edit scan scope for Full Scan > Add... > choose your folder and click Select > uncheck the newly added folder to the list;
    3. repeat step 2. for Quick Scan.

    language switch when entering password

    in Kaspersky Internet Security

    Posted

    I'm not asking to switch KIS language, since it is already set to english. When user's keyboard is switched to non-english, I can't switch keyboards using hotkey in KIS, because the hotkey does not work. I must switch using mouse keys on taskbar, which is annoying.
    I think that is not possible, the only way is switching using the taskbar.

    Spam management in Microsoft Outlook [Closed]

    in Kaspersky Internet Security

    Posted

    Welcome to the new Kaspersky Community. No chance at the moment. From Kaspersky Support: "We would like to inform you that with the introduction of the 2019 version, the Anti-Spam plugin in all versions of Outlook has been discontinued. That is why you no longer see it and even a re-installation would not work, it is by design. The reasons behind this decision are the decline in the number of customer using this feature and the fact that the majority of them use web-based email services. Bear in mind that this is the only change. The remaining parts of Anti-Spam will still be operating as usual (the component will be scanning and checking network traffic for spam). Mail Anti-Virus and its plugin were left intact, everything remains the same. Apologies for any inconvenience this might cause."

    Email reminders for old Licences [Solved][Closed]

    in Kaspersky Total Security

    Posted

    I am getting extremely annoyed at receiving constant emails to tell me that my licence to Kaspersky has not bee active for many weeks when the truth is that I renewed my licence about three weeks BEFORE it expired. I would have thought that a High-Tec company like Kaspersky would have been able to co-ordinate all of this information. Can I trust their Internet Security even though I have been using them for a great number of years?
    Some technical problems can always happen. I understand the frustration but by contacting Technical Support you will resolve. Be happy with Kaspersky products! :slight_smile:

    Problema Virus Autorun INF

    in Utenti privati

    Posted

    Domungo81, se necessiti un aiuto in italiano prima segui i passaggi elencati da Caos. Scarica il programma da lui suggerito (poi chiudi tutti i programmi in esecuzione e disabilita momentaneamente l'antivirus), esegui una scansione con esso e successivamente commenta questo post con il log generato dalla scansione stessa (il file generato lo trovi anche in questo percorso "C: \ AdwCleaner \ AdwCleaner [C0] .txt").
×
×
  • Create New...