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The Shield

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  1. Hello fanto666, sorry for the delay. Should be solved with the new patch (April 8, 2019 - Patch E). Please try again if you have the latest patch, verify here: https://support.kaspersky.com/13875#block1
  2. Hello sudip_basnet, from your GSI log there don't seem to be any particular problems. Please try to clean your Temp Directory, instructions here: https://support.kaspersky.com/1161 Then, reboot your PC > try again the installation (download your Kaspersky version here: https://products.s.kaspersky-labs.com/). Let me know.
  3. Hi dmw, welcome to the new Kaspersky Community. For a better answer please contact Tech Support here: center.kaspersky.com They will provide you the best solution to prevent your child from uninstalling the application Safe Kids.
  4. Hello bgfrayman, thank you for your feedback. If the Tech Support provides you the solution, then you can post it here to help other users with the same problem.
  5. If you want to post the solution (provided by Technical Support), it could help other users. Thank you.
  6. Also, if the error is that you are "outside Australia", surely you will have active Kaspersky Secure Connection which is installed together with Kaspersky AV. Please check in the active applications if there is a Kaspersky Secure Connection icon.
  7. Hi sudip_basnet, welcome to the new Kaspersky Community. Please upload your files here: https://www.getsysteminfo.com After that, reply with the generated link.
  8. Also, if you're not sure what you're doing please read this: https://help.kaspersky.com/KAV/2018/en-US/70886.htm
  9. Hello fbccherokee. Please contact Tech Support: center.kaspersky.com
  10. Hi saIamander, welcome to the new Kaspersky Community. Then, when in Exclusions you exclude a file/folder from the scan, it will be excluded from all scans (Quick, Full, Selective). We can try with this: in your Exclusions list edit your rule and uncheck "Scan" (in this way the files will be scanned, see the attached); open Kaspersky > Settings > Scan > Advanced Settings > Full Scan settings > Edit scan scope for Full Scan > Add... > choose your folder and click Select > uncheck the newly added folder to the list; repeat step 2. for Quick Scan.
  11. Hi mike kapersky, thanks for the continuous feedback. You can contact the Tech Support for more information on solving the problem (and when it will be solved).
  12. Hi bgfrayman, it is most likely a compatibility issue with the firmware of your phone. You can downgrade the firmware or wait for an app update.
  13. Hi MHarrelson85, welcome to the new Kaspersky Community. In addition to the above post, the best thing would be to completely remove the old version using the official tool provided by Kaspersky Lab: kavremover Then reboot the PC, install the latest version of Kaspersky you purchased, do a database update, reboot, database update again. Enjoy!
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