kmscom I open the request in My Kaspersky support page by going to https://my.kaspersky.com/dashboard then select support > Request Technical Support. Until now, still no response.
Gjoksi Thanks! Perhaps I went to wrong channel so they do not response.
FLOOD I cannot find online chat. I access My Kaspersky, and try to find from there, but cannot find online chat as you suggested. I tried bot https://my.kaspersky.com/ and https://www.kaspersky.com/about/contact/ but cannot find the option to access online chat. can you share screen capture of the page for online help.