Tamid

Secccuss, Success, Thank you andrew75, finally, got rid of the problem and regain my Data protection files, Thank you so much for your patience.

Hi andrew75, Thank you for your help. unfortunately the solution that you offered didn’t work. I have tried it several times with the same result. of course I rebooted but it was the same result.

Hi, My computer was automatically shut down, probably because of a window update. After I couldn’t start Kaspersky for several attempts including restarts and from window specifications, and after writing to Kesparsky support and not getting any reply for a couple of days I tried to install a newer version which didn't improve the situation. I have hundreds of files in the data protection section of Kaspersky, years of work. I have to retrieve the files.

Hi, I ran the McAfee Consumer Product Removal tool and restarted my computer. However, it didn’t solve the problem. Attached is a GSI report I did after the removal tool.

But what about all the files I have stored in the Kaspersky Data protection, will they be deleted?

O.k got it thank you. Here is the log

Hi I have tried to run a GSI report. I did it twice and each time it doesn't generate a report bur asks me to restart the process.

Kaspersky total security stoped working and isn't opening and I can't get the files under data protection. Please help. I work wit h windows 10. It is stuck on loading window.