[Unable to cancel Auto Renewal]

Hi Flood,

Great news! They replied to the email...

Dear customer,
Hello,
Thank you for reaching out to us.
Your auto-renewal for order xxxxx has already been canceled. No further charges will occur.
Rest assured, this email will serve as a confirmation email that the automatic billing for your subscription xxxxx has been stopped.

Thank you and have a great day.

 

This is great news! Thank you so much for your help!

[Unable to cancel Auto Renewal]

Hi Flood,

Thank you for the helpful data.

I responded to the auto-incident-email and changed the subject line to "CANCEL AUTO RENEWAL"

I also included:

1. my original email when purchased
2. the original order number
3. the original purchase date
4. the activation code
5. the last renewal date
6. the last renewal purchase order
7. my license key

I'll let you know when/if they respond.

Thank You!

[Unable to cancel Auto Renewal]

Also found this...

but it does not say if Digital River will cancel their auto renewal charges. Of course my renewal date is 2 weeks before the ban. 

[Unable to cancel Auto Renewal]

Hi Flood,
I followed your instructions above and filled out the Kaspersky form (see attached) clearly selecting "How to stop/cancel auto renewal".  I also gave them my original order number and purchase date. The auto reply email I received from Kaspersky was labeled " Lost Activation code".

Using the Kaspersky links to the Digital River page to "find my order" I was able to see my order, however there was no "cancel" button to select as shown on Kaspersky cancelation guide. When I tried to get into my Digital River account, it just said incorrect email/password.  I also tried resetting the password and never received and email to reset. It's been over 24 hours. 

Then I tried s customer support chat.   The operator told me that because of the US government issue with Kaspersky, Digital River will not auto renew the subscription. I am having trouble believe that statement.

I've been trying to resolve this for 2 days and feel like I'm at a dead end again. My auto renewal is in Sept so I'm trying to get ahead of this. Any help with this issue would be greatly appreciated.