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stuartpal

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Posts posted by stuartpal

  1. 5 hours ago, Flood and Flood's wife said:

    Hello @stuartpal

    Welcome!

    Our area of expertise is Windows, Mainframes & Server farms, not macOS, so we give this advice with caution, meaning we don't *actually* know, however, based on our experience we'd say no, Kaspersky software is designed to protect the OS thru the duration of the system start -> having said that, it'd be good to hear an answer from either @Danila T. & or @Igor Kurzin, to the specific question: 1. "Can I turn it off and start it manually after the MacBook starts?"

    On the question of whether OR not this is or is not an Apple issue, as @Danila T. has stated above - @Luca91, @Rockthehousein, @lth651, @Simatic, @JohnWick & @stuartpal - have *all* of you FORMALLY logged the issue with Apple & with Kaspersky?

    IF 'no', we strongly recommend *all* of you to do so! Why? -> 6 complaints about the same issue they may / possibly look at it... & (you'll) each be able to report back the response/s from their technical experts, you've got nothing to lose (ioo). 

    Here's the process: 

    https://support.kaspersky.com/b2c#contacts; on the support page, select either Chat or Email, then fill in Application malfunction, Other template; please include any screen images of the error, & a detailed history. Support may request logs, traces & other data; they will guide you. 

    Please share the outcome with the Community, when it's available? 

    Thank you?
    Flood?+?

    Thank You. I tried their technical support and after a quite frustrating conversation, I got them to assist me to uninstal. I have now switched to Eset. machine starts up fine and seems even quicker to respond to browser etc for some reason. Amazon were really good to give me a refund as they could see my Eset purchase. I won't use Kaspersky again. 

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