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steve33

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Everything posted by steve33

  1. Sorry Flood, I clicked the wrong solved box, it should have been your solved Box. Again many thanks
  2. Hi Flood, Installed the Kaspersky Standard product and my Safe Money option is now running again. Many thanks for your help. It just goes to show what I have always said, Kaspersky Forum help is the best there is. Steven
  3. Thanks again. I can upgrade. Sorry to be picky but are you saying the error is directly related to the version of Kaspersky I am using or is this just a swap the software and see what happens. I ask because this error has been documented connected to Windows updates i.e. without Kaspersky involvement.
  4. Thanks for the reply but it don't explain anything to me just tells me how to delete and reinstall KIS. Are you saying the problem lies with a fault in Kaspersky?
  5. I cannot open any website from menu safe money transfer, I get an XPCOM error. It has worked fine in the past but suddenly today I get the XPCOM error. I am not using a browser simply tryng to connect through Kaspersky. Can anybody help.
  6. Thanks very much for the swift response. The solution seems to be if KIS and all other parties involved disagree then it is up to me to decide which side I accept.. difficult. It is the use of the phrase "malicious object" which gives me pause. My default is, if in doubt always trust KIS, and this has kept me virus free for 10+ years, at least as far as I know it has. Again thanks
  7. On connecting to certain sites I get a a block from Kaspersky saying the site certifications are invalid and I can connect at my own risk. These are sites I use often and the problem is new, at least with one site. Both Vivaldi and Firefox say that sites are safe and the certificates valid. Is this just Kaspersky being overly safe with a particular certifying body or do you know something the browsers do not. I spoke to one of the site administrators and he also says the site is full certificated and safe. I should add the Firefox says the certificate issuer is not recognised by Mozilla but still gives the site as safe. Where does KIS get its information about the site certification? Thanks
  8. Hi Tom, I have a solution to my problem. It is as I suspected, my card. I hadn't completed the newish EU registration procedure covering "Online-Legitimisation" of the card. The process is required for direct card usage although I mostly use PayPal and there the problem has not arisen. PayPal must stand between card and direct contact to the Internet. How do I know this? I received a letter today from the Bank explaining why the transaction was not completed. Not sure if this helps you but I thought I would let you know.
  9. Sounds good, I'll follow your advice. Again many thanks for the excellent support.
  10. Hi Schulte - that is terrific. Thanks very much for the prompt reply and the excellent news. Can I enter the KTS Code now or should I wait till the KIS licence expires in 16 days.
  11. I wanted to renew my license for KIS but my card is not being accepted, in fact the same problem as a user in Sweden " Your payment could not be approved and the order has been cancelled. We confirm that your credit card has not been charged." I am living in Bavaria at present. Kaspersky is not to be found in any shop either physical or online, however I found a copy of Total Security in a shop where they didn't even know they still had it. Question : Can I use the Total Security Activation Key to extend my KIS or will I need to delete my KIS and install Total Security. I have been using Kaspersky for over 10 years and it has functioned perfectly all that time. Thanks for your help.
  12. Hi Tom - I am getting the exact same result in Germany as I try to extend my KIS license. I assumed it was a problem with my card but maybe it is not. There is no Kaspersky product e.g. upgrade to be purchased in any shop I can find. I did find a Total Security product i.e. activation code in one small shop, they had forgotten they even had it. I am living in rural Bayern.
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