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  1. I had this problem, too. The answer for me was my computers are on One Drive. After upgrading to version 2021 from the prompt, the shortcut created on the Desktop was shared on another computer with 2020. I used the 2021 shortcut and was prompted to upgrade to 2021, and it worked without a problem.
  2. This also happens to me with my cable provider: "the lower rate is an introductory rate to attract new customers."
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