People have been and they aren't fixing it. They just send you nonsense asking scripted questions that have nothing to do with their service not working as advertised. I want this fixed, not some guy asking me what my internet provider is.
Why did you post this nonsense? This isn't remotely helpful. The VPN is not working as advertised and you post a link to netflix? TF is wrong with you?
And how long ago was that? I know this has been a problem for months now. The service is useless if it doesn't do what it is supposed to do and they aren't addressing it in a timely manner.