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Spike

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  1. Hi, thanks for all your help. The problem is now solved. Solution: I downloaded a new version of Origin from https://www.origin.com/aus/en-us/store/download I can still run Kaspersky without getting the error message from EAC about the 'Untrusted system file' and now both Plants vs Zombies Battle for Neighborville (PvZ) and Apex Legends work - previously after the EAC splash screen the games tried to open but closed by themselves and disappeared. I should have realised that Origin was the problem as both PvZ and Apex are within Origin and weren't working with EAC but Fortnite was working with EAC and that is not within Origin. Note: I am running Windows 10 Version 1903 OS build 18362.418 and Kaspersky Total Security 20.0.14.1085(e). I had previously tried the following options without success: Specified PvZ and EAC as Kaspersky trusted applications and added their folders to Kaspersky's exclusion list. Uninstalled Kasperky and started the game: the EAC error message doesn't come up but the EAC splash screen starts as usual and then the game tries to load with the border showing for a second but the game then stops by itself and disappears. Ran CCleaner, netsh winsock reset, sfc /scannow, etc. Cleared the cache (https://help.ea.com/en-au/help/faq/clear-cache-to-fix-problems-with-your-games/) Set up new admin account. Uninstalled and reinstalled PvZ, Apex Legends and Kaspersky. Thank you.
  2. Hello, When I try to start 'Plants vs Zombies Battle for Neighborville' (PvZ) from within Origin on my pc, I get the Easy Anti-Cheat (EAC) error message of 'Untrusted system file (C:Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 20.0\x64\antimalware_provider.dll)' and the game won't run. I am running Windows 10 Version 1903 OS build 18362.418 and Kaspersky Total Security 20.0.14.1085 both of which are up to date. I purchased the PvZ game yesterday but haven't been able to get it to work. I have tried uninstalling and reinstalling the game. I have specified PvZ and EAC as Kaspersky trusted applications and added their folders to Kaspersky's exclusion list. I have tried exiting Kaspersky and starting the game but somehow I still get the 'Untrusted system file' error. I have run CClean, netsh winsock reset, sfc /scannow, etc. I have created help requests with EAC, Origin, EA Games and Kaspersky. Any help would be much appreciated. Thanks.
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