Sonny90

Thanks for the response. The number 01 41 39 87 61 is not valid, i try to call them by mobile phone, maybe i should change something like a calling code? As for the mail as i said, i recieved a mail of support team member, but they didn't offer a satisfactory answer, a link to a promotion that dont seem to work anymore and they explained the price issue but when i responded asking about delete automatic renew i got no further answer. I went throught the request help again via the link you sent me https://support.kaspersky.com/fr/b2c/CH and got another now INC000014811235 i'am waiting hoping i will get some help there. Thanks

Thanks for the answer. So it is normal that there is no place on myKaspersky to desactivate automatic renew since i purshased it online? If so, is it too late for me to do so? Because i dont want to renew it? Or as long as it didnt expire i can stop the subscribtion? I tried to contact the online chat team but got a mail with incident INC000014808655, the person responding gave me a link to a 50% reduction but it is seems like it is no more working anyway. However that was because i was asking as my first question why it was so expensive 129.99£. After that i tried to ask how to remove automatic renew and if i could do it but got no answer, i retried the chat but recieved another mail giving a phone number 01 41 39 87 61 which i laready saw before and is not working. I live in french part of Switzerland and it seems this phone is for France i guess. I'am wondering if there is a way to call from Switzerland but i only speak french or english.

My license will expire on decembre 22 and i want dont want to renew it, i dont find anywhere myKaspersky the place to prevent automatic renew. I tried to get help from onlnie support but it seem impossible to have a conversation of more the one line with them. Thanks