[Roblox doesn't work when Safe Kids is activares]

Or maybe not, close call because it happened around the same time I received this response:

“Dear customer,
Thank you for your patience.
Our Escalation Team have just replied to us with the latest update.
The fix was actually released a day ago. So it seems to have made it work.
Let us know if you need further assistance.
Have a good day and stay safe!
Amin || Technical Support Representative
If the suggested solution did not help or you need more information, you can simply reply to this e-mail leaving the subject line unchanged.
If you have no further questions and the issue is in fact resolved, then you can simply ignore this message, and we will close this request for you within 5 days.
Best regards,
Kaspersky Lab Technical Support”

[Roblox doesn't work when Safe Kids is activares]

GOOD NEWS! I fixed it!

BAD NEWS! I can’t pinpoint the solution but I can tell you it is within the profile settings of your child’s account. When their KSK settings are active on the computer it gives the Roblox error.  But when you pause or shutdown KSK they can run Roblox.

I got the idea when my older child had no problem for the last few years playing Roblox w/ KSK running.  The younger one got his new laptop and I set it all up, but Roblox didn’t work.

So all I did was open two browsers to [https://my.kaspersky.com/MyKids] side by side and change the younger child’s settings to match the older one.  It might be in “Internet” or “Applications” but I can’t be sure.

Hope this helps!

 

[Roblox doesn't work when Safe Kids is activares]

Had the same issue. Submitted ticket. Response: “This is a known issue from our side. However, this issue should be resolved as our developers has released an updated version of Kaspersky Safe Kids.  Since the issue is still occurring on your side, we will have this escalate to our experts in Moscow HQ for checking. Once we have heard from them, we will get back to you.”

I had installed this on W10 v2004.  Thinking it might be a Windows issue with the new W10 update, I wiped the machine.  Reimaged with W10 v1909, installed Roblox - tested ok. Installed KSK, Roblox - test failed (received the same “Error starting game” error) - with a fresh OS and fresh install of Roblox and KSK.

The only 2 workarounds for now is to shutdown KSK, or pause KSK for one of the allotted time selections (1hr, 4hr, etc)