[Screen stays black after enter password]

Hi Flood

Thanks for your quick reply.

 

1. Win10 version & build? (select Windows 🔎 Search, type  winver   press enter, the popup will display the information)
   1909 (Build 18363.628)
2. KSK license & version ?
   Premium, 1.0.5.1360
3. Has a KSK/system requirements check been done? 
   yes
4. Is “after entering the password & pressing enter, the screen goes black”  a new problem or has always existed? 
   It is a new problem. It doesn’t happen with each login, only about each 2nd. It does not happen if I de-install KSK. It re-appears if I re-install KSK.
5. Have you deleted & recreated your son’s Windows profile & rechecked? 
   yes.
6. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen black ? 
   Not tested. What would be the difference between a real profile and a dummy profile?
7. Has KSK been uninstalled & reinstalled? 
   yes.

Any idea?

 

best 

Slooti

[Screen stays black after enter password]

I have Windows 10 and Kapersky Kids safe. On the kid-account, when we enter the password and hit enter, the screen goes black and we only see the mouse pointer. The only way is to hit ctrl-alt-delete, log off and log in again. How can we fix this?