[Blank screen on sever computers after EP 11.7 upgrade restart]

Only solution I found to resolve this issue is to remove 11.7 and install 11.6.

Luckily for us we do not have any win 11 machines…..yet.  

 

History…..

Opened cases with support (INC000013404324). 

First I was told this: (this did nothing to fix the issues):

https://support.kaspersky.com/15819

Issue

Upgrading Kaspersky solutions for business may cause an error at the application startup if the following cumulative Microsoft Windows updates are installed: Kaspersky solutions won’t start after an update.

The error occurs after the installation of the following update packages:
Operating system Update
Windows 10 KB5007186, KB5007189
Windows 11 KB5007215

We recommend to temporarily refrain from installing cumulative Windows updates listed above.

Before installing updates and private patches for your Kaspersky solution for business, make sure you don’t have the cumulative updates from the list above installed on your computers.
Solution

Check if you have have one of the cumulative updates installed in your operating system. If the updates are installed:

Remove your Kaspersky solution for business from your computer.
Uninstall the cumulative update.
Install your Kaspersky solution for business once again.

This did solution did not help.  So I reopened the case and now being told this after sending in the dump files.  

Now being told this:

The escalation team has informed us of the following.

Currently, there is no additional update except that was written. This issue is under investigation…..

couple weeks now and still no response…….. :P 

[End point 11.7.669 and Outlook add-in causing issues.]

Appears the dreaded kaspersky outlook add-in problems have come back…….Been several years since the last major issues...

We have updated a group of computers from Endpoint 11.6 to 11.7.  Now users are experiencing issues with the Kaspersky EP and the kaspersky outlook add-in.

I have noticed reoccurring instances of Kaspersky not working (freezing and constantly trying to reset itself) that causes what looks like internet connectivity problems.  It also prevents Outlook from opening up sometimes because it freezes during startup when Outlook tries to open the Kasperky add-in.

 

Opened INC (#13371456) and uploaded the GSI to the case.  Not to confident the tech knows what they are talking about since he told me to just disable the add-in.  Told the tech that is not an option as that will effectively disable the monitoring of email….   Do the techs know the product they are supporting????   This is not the first time that this happened either.  Rather disappointing not wanting to help…

[Blank screen on sever computers after EP 11.7 upgrade restart]

We have several computers now that exhibit a bank screen after finishing the EP 11.7 upgrade that was pushed out by SC 13.2.

Seem most of PC are Dell Optiplex 3050 “bricks”. OS Win 10 x64. 

You can tell the system is on and hard drive is working but no display.

Get the same behavior when RDP in to the machine.  Right after you connect via RDP the screen goes blank.

Several power cycles seems to remedy the issue but would like to know if anybody else is having this particular issue and why is it only happening on some computers.

Will nothing in event viewer seems to point to what is happening.