[Windows 8 won't shut down after installing Kaspersky AV]

I have gone through the system requirements in https://support.kaspersky.com/12962. I believe my desktop computer meets these to install KAV. Installed KAV Version: 20.0.14.1085(c) Yes, while uploading the zip file in https://www.getsysteminfo.com it still says "Transfer in progress " I am not sure where else I can upload that big zip file and share here.

[Windows 8 won't shut down after installing Kaspersky AV]

1. Re: Sleep, Shutdown, Restart, have all the recommended checks been done?

Sorry, I am not aware of recommended checks. Where can I find?

1. Have you run Win8 in SafeMode, checked Sleep, Shutdown, Restart?

No, I will try today evening

1. Re: "Product ID", did you create: restore point, sysimage and backups before installing KAV?

No. I was not aware I must have to do before installing a popular (matured and stable) software KAV.

1. Have you asked MS about "Product ID" missing?

Do I have to go to MS for this which is caused by KAV

1. Have you run MS Troubleshooter?

No

1. What version of KAV installed?

I have to see again. I know I installed the very latest one which I downloaded just a week back

1. Did you prepare Win 8, according to documented instructions, before installing KAV?

I am not aware of any preparation of Win 8 before installing KAV

1. Did you check KAV hardware and software requirements, before installing KAV?

Yes, that meets all software and hard requirements and it is sill Transfer In Progress

[Windows 8 won't shut down after installing Kaspersky AV]

the zip it created is 7.1MB. It has been 3 Hours, still it is "Transfer In Progress". I checked my internet speed, it is pretty good. I just now also tried uploading similar size file in another site, it was very quick.

[Windows 8 won't shut down after installing Kaspersky AV]

1) I am able to make it sleep, but not able to restart or shut down 2) I also noticed that my windows product ID is not displaying (upon right click on "This PC" -> properties) any more