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Sister Sabina

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  1. Thank you. I have sent off a request and will provide the feedback here when it is available. Sabina
  2. Kaspersky keeps coming up with a sign saying that it couldn’t ”launch the previous session" correctly. I have gotten the two crash files created but can't see where I can send them to. Can anybody enlighten me please? I keep pressing the "send" button but it doesn't resolve the problem. I add that my KIS is in Japanese. Also I can’t add the files here because it says that this type of file is not supported. Sabina
  3. Just reporting back. After many failed attempts to install BigSlur 11.2 today(finally found that Kaspersky was blocking my connection and thus did an “exist”) all has now been rectified. Adobe Stock is showing up nicely, I have my activated fonts, my emoji, etc. etc. So, yes, it was Apple that needed to fix the problem which they appear to have. One very happy person. Thank you Danila. Sabina
  4. How long do you foresee Apple rectifying this issue? It is extremely annoying when you pay such prices for a subscription to Adobe and then can’t use it fully due to antivirus software or something like Little Snitch.
  5. Well, thank you for that information. I certainly can’t install any Adobe application or do any searches for assets with KIS active. Always have to shut it down. After uninstalling Little Snitch and/or CISCO (not sure what that is) and restarting Mac is it ok to reinstall Little Snitch again? I have rules that I certainly use that I wouldn’t want to loose. Thanking you Sabina
  6. Ok, I clicked your link and took a screenshot of “Adobe Creative Cloud” and added that to the “trusted sites”. Is that the right way to do it? Thanking you once again. Sabina
  7. The last box which I put that link in is the: “Internet payment protection” so messed up there. I will go through each one and see what I can come up with in the meantime. Sabina
  8. Sorry for my late reply. I just checked the forum and found your answer. Hm! Where is the “KIS Trusted Zone” please? I have a Japanese KIS and not sure where you mean. I have added the following to trusted sites if thats what you mean. https://www.adobe.com/creativecloud.html I’m not sure whether I should get in touch with the Japanese KIS support but last time I did, it took them days before they got back to me. This is what my preferences looks like, if you can tell me where I should be adding Adobe Creative Cloud please, it sure would help? I added the above line to the bottom check box. I am truly sorry for putting you to this trouble but it is annoying each time I try to download fonts, etc. when I am paying a rather large monthly subscription for Adobe and I can’t use it as I should be able to. Thanking you Sr. Sabina
  9. I am using a MacBook Pro 16 inch 2019 running the latest version of BigSlur and have Little Snitch also installed. However, I have noticed that I have no connection to Adobe Creative Cloud when KIS is active. When I terminate KIS I can connect to Adobe and it runs perfectly. I have created a rule in Little Snitch allowing for a connection between KIS and Adobe but still I can no longer download applications, install fonts or have access to stock photos. Can any body suggest what the next step should be please. Having to disconnect KIS each time I want to connect to Adobe Creative Cloud is rather a nuisance. Thanking you in advance, Sr. Sabina
  10. Thank you for your reply. After two uninstalls and reinstall of KIS the matter rectified itself automatically thank goodness. Regards Sr. Sabina
  11. I upgraded my MacBook Pro 16 inch to Big Sur yesterday and after having problems getting Security and Privacy to accept my "system enhancement" I now can’t get Kaspersky Internet Security (latest version) to connect to the internet in order to do an “update of definitions”. When I go to “My Kaspersky” web site is shows that, in fact, my MacBook Pro is not connected to the net and therefore I am unable to update. I also can not for the life of me get Kaspersky to accept my “hard drive” in order to do either a “quick scan” or “full scan”. Can anybody suggest how I can solve this issue please? I have a strong wifi connection and am experiencing no problems with other applications connecting to the web. Thanking you in advance Sabina Tokyo, Japan
  12. I’m no expert, however, I had a similar problem and my scans never seem to complete. Or at least, they took for days. Do you have any of the Adobe applications installed? There are some of their software which is protected which means that you have to “skip” each one of them. Thus, you can’t leave KIS to do its thing and go away and do something else. You have to virtually sit beside your pc clicking on each item. Also do you know that you can add those items which you don’t want to include in your “full scan” which makes it quicker also. Not sure whether that makes sense or if it is of any use to you. Sabina https://community.kaspersky.com/kaspersky-internet-security-13/how-long-should-a-full-scan-take-on-a-half-full-2tb-hard-drive-on-a-macbook-pro-running-catalina-plus-7612/index3.html#post38457
  13. No, it was kind of a joke. London says change your pc language over to English (which it is) then follow what Japanese technical support requested. Then come back to us with that file which I had been able to produce for even you. So I was no better off. Turned to Apple community and they tell me I don’t need an antivirus at all and that it was most likely put in there by KIS in the first place. A total disaster and a good laugh if it wasnt funny. Looking back now, it comes as a comedy in these dire times.
  14. Hi, just reporting as to what has been happening and to let you know that, as of this moment and after 4 backups on Carbon Copy Cloner, the “adware” problem which I was having has, miraculously disappeared and that my MacBook Pro is running ever so smoothly with TIME MACHINE, CCC and KIS coexisting just nicely. Nearly 3 weeks now all told. Japan KIS technical support got in touch because 7 days had passed since my initial request for help. They forwarded me onto London support. Not much help though. In the meantime I had uninstalled KIS on the recommendation of people at the Apple community group. Reinstalled KIS on my own initiative, ran CCleaner many times, MALB and problem gone. Thank you so much for all your help and for not having given up. Sr. Sabina Tokyo Now a very happy KIS user
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