I've got the exact same issue which started last Saturday for one of my users. I'm also using KES Cloud Pro. The hostname of his device did not change. I ran out of license for his new registration. I'm not sure what are all the unique identifiers for the kaspersky product but I suspect one changed. I would like to know so I can check on his device and figure out what changed it.
Could it be related to Windows updates, VPN, IP region, Addition of external devices, permissions, etc...?
Devices are duplicated in the devices list
in Kaspersky Endpoint Security Cloud
Posted
Hi,
I've got the exact same issue which started last Saturday for one of my users. I'm also using KES Cloud Pro. The hostname of his device did not change. I ran out of license for his new registration. I'm not sure what are all the unique identifiers for the kaspersky product but I suspect one changed. I would like to know so I can check on his device and figure out what changed it.
Could it be related to Windows updates, VPN, IP region, Addition of external devices, permissions, etc...?
Tx