sha123

The point is not the arrival or postponing of the patch. It’s about what it does. It was supposed to address certain issues, if it does not someone should clarify that. “Exiting sleep mode” is a bit ambiguous; one may argue that the person who wrote this is not the native speaker of English. Perhaps they mean “sleep mode” of Safe Kids, i.e. the period in which the app is inactive. When a device is powered on, it tries to reconnect after “sleep” and this is what this is about. So someone from Kaspersky should clarify that.

@sha123, When you created this topic “How to force update of Safe Kids now that the new version is out?”, 3rd Mar 2021, we checked our systems, and also found no patch H, on that basis & on the basis of the topic you created, we logged a case, and provided the feedback to you; the case got escalated to the Kaspersky/KSK expert team in Russia for an answer; their reply (to us) is as per the email, shown in our last reply. Thank you🙏 Flood🐳 +🐋 That’s ok but I wasn’t asking you; my question was to @Schulte, the Kaspersky Team member apparently. I got my answer from the Kaspersky Lab Support regarding limits and blocking not working, regardless of entering sleep mode or not. They confirmed that patch H will fix it. I got this information before changelog for Patch H was released. So I’m trying to figure which answer (mine or yours) is correct as they are contradictory. My ticket was INC000012482659

I guess we’ve got two contradictory answers; I was told that my issue will be taken care of so I asked the Kaspersky team member for clarification.

You don’t know that. I was told by the Support after I submitted my ticket that the upcoming patch H will fix my issue. Now that the release notes say something about Sleep Mode I’m trying to figure out what’s going on by asking the Kaspersky Employee.

Hi, does this patch address the issue that we’ve been talking about, i.e. time restrictions not working and apps not being blocked? I don’t think it has anything to do with windows sleep mode in most cases.

How to update Safe Kids to version H, which is supposed to fixed the latest issues? Kaspersky Safe Kids for Windows release notes Release notes say that “Patch H for Kaspersky Safe Kids for Windows version 1.0.5 was released on February 25, 2021. In patch H, we have fixed an issue that caused limits of device usage to stop working after exiting Sleep mode. Patch H is installed automatically with the Kaspersky Safe Kids for Windows database update.” Would love my SK to work again, unfortunatelly it’s still version G on my son’s PC. Reinstalling Safe Kids doesn’t help, it installs G version. God it’s so annoying.

Just a follow-up, it’s not working again so I guess the windows update wasn’t the fix after all.

Hi, thanks for posting. I managed to fix it somehow by updating Windows to the latest version, i.e. October 2020 Update, version 20H2. I suppose this friday security update was the culprit.

Hi, I had exactly the same issue but I managed to fix it. It seemed that the recent windows update package was to blame; My fix was that I ran this major Windows update to version 20H2; now everything seems to be back to normal

Hi, I’ve had Safe Kids Installed since July 2020 and it’s been ok up to now. I have some daily time limits set up for my son’s computer but they stopped working. When my son checks how much time he’s got left by clicking on the Safe Kids icon in the tray, it says that he has no limit at all for the whole day. He can also launch applications I blocked. Changing the limits or blocking/unblocking apps has no effect at all. I have a Total Security 2020 Suite, it’s not a free or trial version, the licence is valid. Anti-virus runs ok. I tried the following: 1. I restored default IE settings 2. I Restored Network settings to defaults 3. I tried to create a new Kid account in Safe Kids but when I tried to log in/connect it with the user account on windows it said that Kaspersky Safe Kids is “Unable to connect to the server”. 4. I switched to different internet connection - I connected to the hot spot created on mobile phone but it did not change anything. 5. I uninstalled Safe Kids and reinstalled, it helped but only until the computer got restarted. By the way, I do receive alerts that my son’s visiting some websites that are not allowed. My son’s computer is running Windows 10, version 2004 Safe Kids Version is 1.0.5.6821(g) Total Security Version is 20.0.14.1085 (m) Son's computer got some windows updates on Friday: Cumulative Security Update KB4601319 and .NET 3.5/4.5 update KB4601050