[www.dubaitrade.ae is not loaded properly in chrome and internet explorer.]

Dear Flood

This is the error i got on chrome when i sign into the website.

Thanks 

[www.dubaitrade.ae is not loaded properly in chrome and internet explorer.]

Dear Flood 

1. If Incognito browser is used does “ Cannot reach the page or connection error “  issue persist?  Ans - We have to run the website on Chrome normal mode or Internet Explorer otherwise we cannot correctly use the website.
2. Does the “ Cannot reach the page or connection error “ issue persist if Firefox & or Edge Chromium are used? Ans - This works best on Chrome and IE only as recommanded by website for better viewing .
3. Have you ever been able to access without “Cannot reach the page or connection error “ ?  Ans - Yes after multiple attempts of refreshing and opening new browser windows .
4. Has Internet Connection Troubleshooter been run? Yes i keep getting the Firewall or network issues as the reply 
5. Have you tried setting DNS? Ans - Yes already set them  
6. Is a VPN being used? Ans - No 
7. May we have an image of the error(s) please? Ans - Sure will upload the image  
8. May we have the browser console log please, when saving the log, change the extension to .txt, attach📎 to your reply please?  Ans - Okay i will try .

Thanks Again 

 

[www.dubaitrade.ae is not loaded properly in chrome and internet explorer.]

@SebeyAlso please check below.
 

 

 

 

 

Dear Berny 

 

With this regard i have no clue why thats the case. This is a government website so it should be encrypted. 

 

Thanks anyways .

[www.dubaitrade.ae is not loaded properly in chrome and internet explorer.]

Hello @Sebey,
Welcome!

➡ Do each check separately, it may not be necessary to apply all mods. 

Check Anti-Banner - add exlusion  → image 1

• Recheck, does dubaitrade.ae fully load?

Network settings, Encrypted connections scanning, add exlusion for domain → image 2

• Recheck, does dubaitrade.ae fully load?

Network settings, uncheck Inject script into web traffic to interact with web pages → image 3

• Recheck, does dubaitrade.ae fully load?

Please let us know?
Thank you🙏
Flood🐳

Hey Flood 

 

Many thanks for that i have tried with the additional settings you mentioned but the issue remains. I keep getting the same issue of “ Cannot reach the page or connection error “ . And when i checked with the call center of Dubaitrade , they said this issue is mainly with the Kaspersky anit virus users. 

 

I have to keep trying couple of times opening and closing the windows and deleting the cookies after which the website runs. 

 

Thanks again for your help.

 

[www.dubaitrade.ae is not loaded properly in chrome and internet explorer.]

Dear Kaspersky Team 

I am facing issue with the website which is not loaded properly ( in chrome and internet explorer )  due to the anti virus. I have to pause the anit virus for the website to run properly. 

I have added the website to Web Anit-Virus but still not difference. 

 

Kindly help .