Sebey

Dear Flood This is the error i got on chrome when i sign into the website. Thanks

Dear Flood If Incognito browser is used does “ Cannot reach the page or connection error “ issue persist? Ans - We have to run the website on Chrome normal mode or Internet Explorer otherwise we cannot correctly use the website. Does the “ Cannot reach the page or connection error “ issue persist if Firefox & or Edge Chromium are used? Ans - This works best on Chrome and IE only as recommanded by website for better viewing . Have you ever been able to access without “Cannot reach the page or connection error “ ? Ans - Yes after multiple attempts of refreshing and opening new browser windows . Has Internet Connection Troubleshooter been run? Yes i keep getting the Firewall or network issues as the reply Have you tried setting DNS? Ans - Yes already set them Is a VPN being used? Ans - No May we have an image of the error(s) please? Ans - Sure will upload the image May we have the browser console log please, when saving the log, change the extension to .txt, attach📎 to your reply please? Ans - Okay i will try .Thanks Again

Dear Berny With this regard i have no clue why thats the case. This is a government website so it should be encrypted. Thanks anyways .

Hey Flood Many thanks for that i have tried with the additional settings you mentioned but the issue remains. I keep getting the same issue of “ Cannot reach the page or connection error “ . And when i checked with the call center of Dubaitrade , they said this issue is mainly with the Kaspersky anit virus users. I have to keep trying couple of times opening and closing the windows and deleting the cookies after which the website runs. Thanks again for your help.

Dear Kaspersky Team I am facing issue with the website which is not loaded properly ( in chrome and internet explorer ) due to the anti virus. I have to pause the anit virus for the website to run properly. I have added the website to Web Anit-Virus but still not difference. Kindly help .