Scooter

Hello, I’m a relatively new user for Kaspersky Total Security. I have linked my dropbox account as online storage for the backup and restore feature. When the backup runs for files in my desktop and my documents folders as well as my images it gets to approximately 30% and then stalls indefinitely. When I log into my dropbox account I can see that a backup folder has been created with some files, but not all required. Help please!! Thanks in advance...