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  1. Schulte's post in Getting Web Advisor message saying 5 viruses found was marked as the answer   
    Hello @David123, Welcome.

    This definitely looks like a scam. Please do not click on any of the buttons!
    Unfortunately, I am not the anti-malware expert you need, but I have two ideas:
    Have you cleared the browser cache?
    Is there an extension in your browser that you did not install yourself?
  2. Schulte's post in Kaspersky and Window memory integrity was marked as the answer   
    Hello @templar,

    yes, unfortunately you have to choose one of the two options.

    Windows only allows one hypervisor, so using both is not possible. But there is no disadvantage in using the Kaspersky option. KL has much more experience with this type of protection.
  3. Schulte's post in Trojan.MSOffice.SAgent.gen von Kaspersky Total Saec. gefunden was marked as the answer   
    Hallo @DedSec, ein nachträgliches Willkommen.
    Als "Trojan.MSOffice.SAgent" wird ein VBA-Script in Office-Dateien bezeichnet, das durch die Nutzung von Powershell-Befehlen Malware nachlädt.
    In Deinem Fall ist noch ein ".gen" angehängt. Das bedeutet, dass zwar ein Script gefunden wurde, es ist aber nicht als schädlich bekannt.
    Microsoft hat gerade mal wieder einen Versuch unternommen, das Haupteinfallstor für Malware (Office-Scripte) etwas unter Kontrolle zu bringen.
    In Deinem Fall wäre es also möglich, dass die KIS-Meldung durch die Schnittstelle zu MS-Anti-Malware (AMSI) getriggert wurde. Oder KL hat die Warnungen ebenfalls verstärkt.
    Ich gehe aber nicht davon aus, dass sich in einem alten Verzeichnis aktuelle Malware finden lässt.
  4. Schulte's post in confusion regarding licensing of kaspersky internet security was marked as the answer   
    Hello @RickXU, Welcome.
    There is no need to panic.

    With a valid license key you can always use the latest Kaspersky version, it upgrades itself if necessary.
    The 2021 key is also valid for the versions 2022, 2023, 2024.
  5. Schulte's post in How can I really temporarily stop protection? was marked as the answer   
    Hello @Jimbo,
    to disable Kaspersky completely, you need to disable loading at system startup and then reboot the computer.
    If you use 'Pause Protection', some system drivers are still active.
  6. Schulte's post in Command line scan is not saving the log was marked as the answer   
    Hello @hedoc, Welcome.
    It is possible that the file in 'C:\' cannot be created.
    Try to create it on your desktop:
  7. Schulte's post in Command line scan is not saving the log was marked as the answer   
    Hello @hedoc, Welcome.
    It is possible that the file in 'C:\' cannot be created.
    Try to create it on your desktop:
  8. Schulte's post in Is there a way to continue old backup(vault) created by kaspersky before reinstallation of the software? was marked as the answer   
    Hello @Veerain,
    when creating a backup task, there should be an option to select an existing storage:

  9. Schulte's post in Kaspersky still safe to use was marked as the answer   
    Hello @Moneymasternow,
    Kasperky has created a page with the FAQs about the current situation. I think some of your questions will be answered.
    Frequently Asked Questions on Kaspersky business, solutions and services
    By the way, the use of an AV program (no matter which one) always depends on the trust you have in the manufacturer. If you don't have trust, don't use it.
    PS: I would never use 'optimizer' either. They do not deliver what they promise.
  10. Schulte's post in Exceeded the maximum number of activations was marked as the answer   
    Hello @raja.2k3, Welcome.
    Please see "You have exceeded the maximum number of activations allowed for the entered activation code" error
  11. Schulte's post in File Anti-virus saying a file is un-processed when it scans clean. was marked as the answer   
    Hello @LukeKaspersky, Welcome.

    'not processed' does not mean that the file is infected and has not been disinfected.
    Most likely KTS could not open it for scanning -> access denied. The .dll may be opened by another program and blocked for further access.
    Can you scan it when Steam is closed?
  12. Schulte's post in did not recived email was marked as the answer   
    Hello @herodinero, Welcome.
    Please see What to do if you did not receive the activation code after buying a Kaspersky application
  13. Schulte's post in Sicherer Zahlungsverkehr was marked as the answer   
    "Einstellungen->Schutz->Sicherer Zahlungsverkehr".
    "Verknüpfung für Sicheren Zahlungsverkehr erstellen" (ganz unten).
  14. Schulte's post in Gibt es Infos ob und wann die 22 Versionen erscheinen was marked as the answer   
    Hallo @astor27,
    die EU-Versionen kommen dieses Mal recht spät.
    In einigen Ländern ist die 22 bereits veröffentlicht, bei uns kann es in den Herbst gehen.
  15. Schulte's post in Kaspersky claims Hardware virtualization is not available — except it is avaiailable. Now what? was marked as the answer   
    Hello @Raiden,

    'Device Guard' is now integrated into MS Defender.

    Can you please check if 'Memory Integrity' is enabled under 'Settings > Update & Security > Windows Security > Device security > Core isolation details'? (Windows-Settings!)
    This will enable 'Hypervisor-protected code integrity (HVCI)', then Kaspersky cannot use virtualization.
  16. Schulte's post in Kaspersky Internet Security (neueste Version) blockiert Steam trotz Firewall-Regel was marked as the answer   
    Hallo @Mmike72, willkommen.
    In letzter Zeit gab es einige Verbindungsprobleme, die mir unklar sind.
    Ein (etwas brachialer) Workaround hat bisher immer funktioniert, vielleich möchtest Du ihn testen:
    Deaktiviere den KIS-Selbstschutz (Einstellungen->Allgemein)
    Beende KIS über das Traymenü (evtl. auch Rechner vom Netzwerk trennen)
    Öffne den Windows-Explorer und gehe zu "C:\ProgramData\Kaspersky Lab\AVP21.3\"
    ("ProgramData" ist ein versteckter Ordner, vielleicht musst Du ihn erst sichtbar schalten)
    In diesem Ordner ist ein Unterverzeichnis "Report". Benenne dieses um, z. B. in "Report.alt".
    Fahre danach den Rechner herunter (nicht "neu starten"!). Schalte ihn dann wieder ein.
    Aktiviere nach dem Hochfahren wieder den KIS-Selbstschutz und prüfe, ob da Problem noch besteht.
  17. Schulte's post in If I upgrade my Windows 10 to Windows 11, will my running Kaspersky Internet Security license remain intact? was marked as the answer   
    Hello @AnotherMember, Welcome.

    The activation is designed to be active even after the upgrade.
    However, since errors can never be ruled out, you can back up your activation data just to be safe:
    How to save your Kaspersky license before reinstalling the operating system
  18. Schulte's post in I bought an update and I don't know how to install the new KIS2022 version, or where to download it from was marked as the answer   
    Hello @Jose Antonio Molina, Welcome.
    With the ' (i)' you have installed the latest version.
    The Spanish KIS 2022 has not been released yet, it will probably come in the second half of the year.
  19. Schulte's post in Doubt in the selection of the license for KTS. was marked as the answer   
    Hello @rqueizan,

    Your assumptions are correct.
    You can create three MyKaspersky accounts. This is important if you want to synchronize passwords. With multiple accounts you can also manage multiple groups (one for your computers, one for the kids,...).
    In your example, you can install KTS on ten different physical devices. For example, four Windows PCs, two Macs and four smartphones.
    The license period is two years, it starts with the activation on the first device (for all devices). Caution: if you choose the subscription model, the license period starts with the purchase!
  20. Schulte's post in For some strange reason I'm running the KTS Beta version? was marked as the answer   
    Hello @Urh06, Welcome.

    May I ask from which source you downloaded the software? Was it from the Kaspersky site or from another provider like a computer magazine?
    The patch 'i' thing is normal. It is currently distributed to only 18% of the installations, you have to wait a bit.
  21. Schulte's post in Database hasn't updated for almost a day. was marked as the answer   
    Hello @JPEKaspersky,

    until five minutes ago your databases were up to date.
    In the meantime there is an update, status 04.04.2022, 16:59 CEST.
  22. Schulte's post in "You have exceeded the maximum number of activations allowed for the entered activation code" error was marked as the answer   
    Hello @veram digitals, Welcome.
    Please see https://support.kaspersky.com/common/error/activation/10993
  23. Schulte's post in Interface language was marked as the answer   
    Hello @Toivo Muukkonen, Welcome.
    Unfortunately there is no way to permanently change the language.
    You need to uninstall the existing product and then reinstall the desired version from the website.
  24. Schulte's post in Browser Extension In Kaspersky Free was marked as the answer   
    Hi @Thoughts,
    I haven't dealt with this version yet, but I can't imagine that there are big changes in the extension.

    The protection is guaranteed even without it, there are browsers for which no extension is available. Nevertheless, malicious sites are blocked and scripts are analyzed. An extension in the browser can't do that.
  25. Schulte's post in Verträgt sich kaspersky mit Bitdefender was marked as the answer   
    Hallo @Marina Martens, willkommen.
    Mag sein, dass die beiden AVs nebeneinander laufen.
    Man sollte aber niemals zwei AVs mit jeweils Echtzeitschutz auf einem Rechner installieren.
    Statt dem vermuteten doppelten Schutz bekommst Du neben einer deutlich erhöhten CPU-Last irgendwann auch nicht sofort erklärbare Probleme.
    Die beiden AVs können sich gegenseitig ausbremsen, so dass die Erkennungsleistung sogar sinkt. Dazu kommen vermehrt FPs, da AVs oft die Signaturen des anderen AVs als verdächtig erkennen.
    Wenn dann noch die Verhaltenskontrolle eines AVs die Aktion des anderen als schädlich erkennt, ist das Chaos perfekt.
    Also kurz: nein, sie vertragen sich nicht.
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