[device not present on android app]

good afternoon,

my android version is 9.

KSK version is 1.31.0.1610

on tablet (kids) yes parent account is installed and enabled, and also on my (parent) smartphone.

on my KSK (parent) I can manage another device correctly, that is a smartphone of my daughter.

I’ve purchased a premium version, valid until 04 August 2020

thank you

regards

Stefano
 

[device not present on android app]

from 2 moths I cannot manage a device (android tablet) from my application installed on android mobile. since 2 moths ago I was able to do it. 

If I login to web my kaspersky, I can manage the device, but from my mobile not.

how can I continue to manage the device also from mobile?

 

thank you

regards

Stefano