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  1. i.e. I want to delete a forum account entirely. Thanks/ Merci a vous.
  2. Hello / Bonjour, I have ended up with two Support forum logins. One attached to a Kaspersky product, and one not. I want to delete the one that is not connected to my Kaspersky product, but can't see how to do this. Can it be done? Thank you / Merci a vous
  3. Hello Danila, thank you for taking the time to reply. Unfortunately I want to DELETE a login that is used PURELY for the forums, and is not linked to a product. How can I do this? In this new set up, I can't see any way in my profile settings to change anything, let alone delete the account. Can I do this or is it not possible? Thanks / merci a vous
  4. ...how do you delete a forum account that's not allied to an actual product. I have this Kasperky forum account linked to the product I use, AND a stand alone forum account. How can I get rid of the forum only account. I cannot see anywhere in this new layout where I can do that? Anyone able to help please? Merci/ thank you
  5. This might also help, though not a great deal. https://support.kaspersky.com/common/safemoney/12489#block7
  6. Hello / Bonjour My Kaspersky Security Cloud also brings up the same error (and today, being distracted, I clicked on “continue” - instant panic). If you read the box the KSC brings up, it seems to relate to the Malwarebytes service (I have this installed as well as Kaspersky, and utilise the browser guard extension). Do you have a copy (Free or Paid For) of Malwarebytes installed on your computer? Quovadis is part of DigiCert and a quick search tells me that DigiCert bought quovadis and they both have something to do with provision of trusted digital certificates. https://www.digicert.com › news › pr › digicert-completes-purchase-of-quovadis-ssl When I checked on SSL Trust site, this particular sub domain (ocsp.quovadisoffshore.com) seems to have an expired certificate, and there is some question that the site’s been archived? There are other suggestions that it relates to Digicert’s operations in Bermuda, but I am now lost. I am not very literate when it comes to such things, and don’t really know WHERE to look, and how to dig further. Perhaps one of our more web savvy Kaspersky Forum users might be better able to advise. I am of a mind to drop a note to Digi Cert and / or Malwarebytes, to ask them what’s going on? If I do, I shall come back and update you all. Hope this helps a little? S
  7. It’s OK, I found this eventually! https://support.kaspersky.co.uk/common/error/errors/13720
  8. Hi/Bonjour, Whilst running Kaspersky scans, this error comes up, and I must confess I am unsure what to do with it. The grs.dbankcloud. com address seems to be some sort of Huawei cloud address on googling it, but to be truthful I don’t really know. So - if I “add to exclusions” does that mean that Kaspersky will or won’t scan it? If I “ignore” presumably it won’t ever be scanned (per the text beneath the “ignore” button”)? What would you Kaspersky experts recommend “Ignore”, “add to exclusions” (and what does that actually mean?) or “Ignore and remember”? Any hints, tips, or background info you can give would be appreciated. Thank you/merci a vous S
  9. Hello/Bonjour Another question as I try to learn a little bit more about the security of my connectivity to the www. In Safe Money I have typed the https:// address to my local Amazon here in Canada. Occasionally I’ll click on it, and rather than taking me to Amazon, a warning page comes up which tells me that (for some reason) I’m being taken to an http site. Now, whether this is Kaspersky warning me, or my browser (which is set to ONLY permit me to go to https sites), or indeed both, I don’t know. The options are “to proceed to site” or to “go back”. I always go back, figuring that if either Kaspersky and/or my browser is telling me not to proceed then I’d be wise to listen to the advice. When I type the https site into the browser manually thereafter, it opens a safe money browser page and opens Amazon.ca normally within that. Can anyone shed any light on why this might be happening, i.e. getting a misdirect to an http site? It’s happened two or three times now (over the course of a couple of months), so in my efforts to understand more about what’s going on, I’d appreciate any thoughts. Is this what “they” call a “man in the middle attack” trying to get me to expose my Amazon account details? Or is it likely to be something less sinister? I appreciate this is a rather basic query, but you don’t learn if you don’t ask, so I am asking. Thanks/merci a vous S
  10. Hello/Bonjour Flood, Thank you for the explanation of the .to suffix. I had not explored that far into the “details” section of Virus Total. As I mentioned, this was all on my Android device, running Kaspersky (paid for and fully installed). The website I clicked on, inadvertently, was https://movie-sounds.org. It was Virus Total that showed me that this website had embedded links in it to that amzn.to site, and when I went to check that “.to” link, then Securi (and Scumware on URL Void) both said something was detected. Every other malware/antivirus provider said that it was clean, including Kaspersky. I guess either I trust my antivirus or I don’t ?!! I had precisely one app on the phone that had a financial card detail on it, so I cancelled and replaced the card just in case. I changed passwords for 3 apps that use passwords. I haven’t had any notable incidents on the phone, and I factory reset it a week later (and what a nuisance that was turning everything off again, but worth it I hope). I run Kaspersky scans 2 or 3 times a day after browsing on the phone, and also MWB once a day. I try to avoid shortened URLs, I use Chrome with the Kaspersky Browser Extension installed and EVERY single option for protection turned on and I hadn’t been following a thread in Reddit, and being careless where I swiped up, I don’t see that I could have done anything else. Thankfully I wasn’t redirected anywhere, nothing happened that I could see, it was just me digging into the initial URL, and the Securi (SSL Trust) and Scumware (URL Void) “detections” that triggered my question and my fears. Clearly I still need to be paying more attention on my phone browsing. I guess I am seeking some sort of confirmation or assurance that Kaspersky (when installed correctly and running) would do as it intends, and protect me and my phone from as much of the bad stuff as it can! Are you able to consider why two out of the 70+ checking sites would throw up a positive for that .to site? I am rather hoping that the fact Kaspersky and other well known and well respected sites all say it was clean means my fears are likely to be unfounded. So much I just don’t know or understand about technology. Thank you for your help and advice, I really do appreciate it merci a vous, thank you! S
  11. Oh..re embedded links - drive by downloads….ah. Still, Kaspersky says my phone is clean?! I’ve done a factory reset of the phone, I guess I’ve now got to change all the passwords of things too?
  12. Thank you so much. I have the Android app installed via the QR code on the desktop browser program. So I’m guessing Kaspersky checked the web link I didn’t mean to click on (movie-sounds). Re question 2. Seriously, embedded links in a website, even though not clicked on in any way, could download malware and other unwanted “stuff”? That’s NOT good. Kaspersky’s not coming up with anything though, and I ran a quick malwarebytes as well, as I mentioned, just in case. Nothing. I could drive myself crazy with this, I have I guess to trust that Kaspersky (and MWB) tell me there’s nothing, then there is nothing?! I will let Kaspersky know as you suggested re the Amazon Tonga site. Thank you.
  13. Hi / Bonjour These may seem like some pretty stupid questions, but here we go anyway. I was reading a lengthy Quora post on my Android phone late last night, and the person who posted it had embedded a link to a website in the middle of their post. In scrolling up, I managed (of course) to click on the link, which opened h t t p s :// www. movie-sounds .org (I put the spaces in there). There was more to the address that took you to a particular file, but that was the domain name. Question 1. Would Kaspersky (I have the paid version of Kaspersky cloud security on all my devices) have checked this website before it opened - as instantaneous as it was? I have ALL the protection turned on. I went to Quora via Chrome, the supported browser, but not directly to the movie-sounds link. Question 2. There were outgoing links in this movie-sounds page which sucuri (and only sucuri) said contained malware. I used SSL Trust’s website checker/ Virus Total etc. This is going to sound really ignorant for which I apologise, but one has to actually click on an “outgoing link” for it to affect your device, yes? Interestingly the outgoing links were to h t t p s :// amzn.to (Tonga?) which redirected to amazon.com in the USA. SSL Trust’s website checker also threw up Amber warnings about the certificate of this Tongan site as well. Question 3. Not really relevant but my curiousity is aroused; why would Amazon USA use weird links (Tonga - really?) to link through to their website in the USA for purchasing, I am guessing, the movies referred to in the original movie-sounds website? I feel so ignorant when it comes to technology and what goes on behind the scenes, so I feel very foolish posting here, but working on the principle that if you don’t ask, you don’t find out, I’m asking. Hoping I don’t have to do a factory reset of the phone, that’s a real pain. I’ve run a Kaspersky scan, (and also another well known malware program as a one off), and nothing found. Though after having static file numbers for months, I seem to suddenly have acquired some, somehow and no, it’s not the other malware program :) I just get twitchy when new files appear in the total, though perhaps they come from upgrades to installed apps? Sorry, that was question 4 wasn’t it? Thank you for your patience/ merci à vous S
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