Sajjad

So here is an update: 48 hrs ago I was asked to restart my laptop so KIS databases get updated. After doing so, the KIS version changed from 20.0.0829b to 20.0.0829b.c Since that change, I am keeping the performance of my laptop under close monitoring and within a 7 days I can tell you whether something has changed to a positive level or not.

Beautiful, that answered everything, thank you.

Sorry for getting back to you late. After @Anton Mefodys reopened my case, an agent sent my details to Kaspersky HQ labs, then they asked for some details including my trace files which I provided. 6 days ago the agent came back to me saying the HQ labs been able to trace and detect the cause of the issue and developers are working to make a patch which might take 2 to 3 weeks. It will be applied to one of the upcoming auto updates. I am just not sure when would I know that my KIS20 has received the patch, to see the effect.

Open it so what happens exactly? I sent them logs and I provided all info. It should have been enough to sort this. I’m not blaming Kaspersky though. It’s a sxxx show Apple company runs on many devices regarding many apps. I have Kaspersky on my gaming PC and it never ever slows down my gaming experience. If you want here is the reference number of my ticket ID INC000011622849 Mod Note: edited foul language.

Hi again, Unfortunately gathering traced logs and sending it to the support lab was not helpful. They just close the incident. Every night when I close my laptop and it logs off, next morning when I open it, many apps can not have network access, I have to exit or force quit KIS to make them working, afterwards if I start KIS, all still goes fine. I explained this and LAB just considers this resolution. I’d rather get the support here from you guys and if not, I am more than happy to dump KIS and try another internet security.

Thanks pal, will do.

Hey people. It’s been a while since I have this weird and irritating issue. Every few hours, I have to force quit KIS from Activity Monitor so it gets restarted and let’s browsers, Skype, Telegram Desktop … to work again or else network reachability is blocked for those. When I got my MacBook Pro 2017, it came with OS High Sierra and I never had issues with it. an OS crash happened after an update of MAC OS Sierra and I had to upgrade to Mojave to be able to use the device again and after sometime issue started. My brother have the same machine and OS and he also has the same issue as me. 1-I am using KIS 20.0.0.829 fully updated on a long license plan 2-I am on MACBook Pro 2017 with OS Mojave updated to the latest 2-I did try uninstalling and reinstalling a freshly downloaded package from KIS download page I have to say sometimes I feel KIS make the system run a bit slow.