s_keene

Check to see if you have also installed the network agent on the client. This is needed for the system to communicate back to the Security Center. If this is not the issue then open a case. Open a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

If the VPN is assigning IP that are in use then the Kaspersky would not be able to communicate and thus mark them as unmanaged. You would need to make sure that the VPN is not providing IPs that are currently in use. If this is only happening with Kaspersky running on the system the you can open up a support case. Open a support case at companyaccount.kaspersky.com. Working hours: Mon–Fri, 10:00 am – 5:00 pm (ET) Excluding company holidays https://support.kaspersky.com/us/b2b/US To protect you as our customer, Kaspersky Lab requires any person contacting support to be registered in CompanyAccount. When registering, each person is required to enter a valid company name and contact information. To register for CompanyAccount, click on the link below: https://companyaccount.kaspersky.com/account/create Once at this site: • Enter First name, Last name, Company Name, E-mail address. • Upload a key file (.key) or enter your 20 digit activation code. • Enter the CAPTCHA code • Accept the “terms of Privacy Statement.” • Click "Create now." Once completed, you will receive an email with instructions on how to access Kaspersky Lab support. For more details, click on the link below: http://support.kaspersky.com/faq/companyaccount_help . Best Regards,

Hello, Please check to see if you have both the Kaspersky firewall and the Windows Defender running at the same time. You may also want to flush DNS on the system to see if it may be a DNS issue. Otherwise Please open a support ticket in Kaspersky Company Account, attach in the support ticket the getsysteminfo (gsi) for review. Download the GetSystemInfo tool: https://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.1.13.exe

Please see the following KB about this Trojan. https://support.kaspersky.com/common/diagnostics/15387

You can add in a rule in the firewall if you are running the Endpoint Firewall. See the following KB for setting up a network rule. https://support.kaspersky.com/KESWin/11/en-US/136337.htm