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R.pine

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Posts posted by R.pine

    KES 11.6 Policy is not supported: Exclusions;

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @carla.eloz 

     

    • Please, uninstall the plugin KES 11.6 if installed and all obsolete plugin of KES no longer in use. How to remove the application management plug-in from Kaspersky Security Center: https://support.kaspersky.com/9303
    • Reinstall KES 11.6 Plugin, please click the link to download Kaspersky Endpoint Security 11.6.0 for Windows plugin  :https://support.kaspersky.com/9333#block3
    • Delete all obsolete policies that are no longer used being careful to keep the policies in use.
    • Make sure the machines are synchronized with KSC by running Klnagchk  test on at least one pc  - Manually checking the connection between a client device and the Administration Server. Klnagchk utility : https://support.kaspersky.com/KSC/12/en-US/3912.htm

     

     

    Several computers hangs on startup

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @gcadavid 

    Contact Kaspersky Business Support by opening a web ticket through the company's account portal: https://companyaccount.kaspersky.com/account/login. If none of the above issues apply, the case should require a Kaspersky Support assistance. 

    Transport level error while connecting to http://KSC_Server:13000: SSL authentication failure, certificate is invalid or outdated [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @Deadlock4400 

    According the log the IP 192.168.88.60 and/or port 13000 are not being accessible, so make sure that the IP is visible and the port 13000 is not being blocked by firewall, please consult the KB article “Causes of connection issues” : https://support.kaspersky.com/12776#block2  . Note how you can use the klmover.exe utility if the IP address is not correct or if the trust certificate has been broken more details on connecting a client device to the Administration Server. Klmover utility : https://support.kaspersky.com/KSC/SP3/en-US/3911.htm  

    (A bat file script can also be customized in the KSC console "as an install package" if multiple computers get the same error). Consult Kaspersky Support for more details by opening a ticket at the support portal : https://companyaccount.kaspersky.com/account/login

     

    Product "Kaspersky Endpoint Security for Windows' has stopped

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @dggbg 

    The reason you cannot start and stop by right-clink on antivirus instance on Kaspersky Security Console 12 is not directly related to the problem with the Real-Time Protection status: Stopped, but with the synchronize communication between KSC and Kaspersky Network Agent.  

    I propose the following solution :

    Try creating a task to force KES to start or resume. More details you can have from the KB article:  https://support.kaspersky.com/KESWin/11.1.1/en-US/123304.htm

    However, if the task is not succeeding, I propose to uninstall and reinstall as an approach to solve the problem. If the problem persists, don’t hesitate to contact Kaspersky’s support for further instructions by opening a ticket through the web portal https://companyaccount.kaspersky.com/

     

    Kaspersky Endpoint Security 11.6.0.394 and access to the server or to other servers

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @Dmitry_blagovest 

    The problem with Kaspersky Endpoint Security 11.6.0.394 will likely require further investigation. please feel free to contact  Kaspersky Technical Support via your Kaspersky Company Account

    As a suggestion, I recommend you try to install Kaspersky Security For Windows Server, instead of a complete shutdown, If you are looking for a faster solution. Kaspersky Security for Windows Server usually suitable for critical servers for more details : https://usa.kaspersky.com/small-to-medium-business-security/windows-server-security
    How to install Kaspersky Security for Windows Server: https://support.kaspersky.com/13692

     

    Failed to create Incident Card

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @Ghasen 

     

    EDR Optimum requires KSC12.1 or newer version to run correctly, In case KSC 12.2 superior is installed. 

    Hardware and software requirements: https://support.kaspersky.com/KEDR_Optimum/1.0/en-US/200162.htm

    Ensure Network Agent 12.2, Kaspersky Endpoint Agent 3.10, Kaspersky Endpoint Security for Windows (11.4 O ^ higher), Or Kaspersky Security for Windows Server (11 ^ higher) is installed on the affected server.

    Kaspersky Endpoint Agent is activated with Kaspersky EDR Optimum or Kaspersky EDR Expert key.

    If the error message persists; I encourage you to request further assistance by opening a support ticket through the Company Account portal:

    https://companyaccount.kaspersky.com/account/login

     

    Kaspersky 11 for linux: installed on CentOS and keep receiving "a new device has been detected" [MOVED]

    in Kaspersky Endpoint Security for Business

    Posted

    Hi @ZL-Zorgleuven 

     

    Did you install Kaspersky Network Agent Linux to integrate the machine with KSC ?  If not please you will need provide the installation of the network agent and delete the duplicity machines as recommends the KB article 9299. 

    Why symbols such as ~1 (~2, ~3) can be added to the computer’s name in Kaspersky Security Center: https://support.kaspersky.com/9299

    If the issue persists, please open a ticket number for further investigation on the web portal: https://companyaccount.kaspersky.com/account/login.

     

    KSC Endpoint Task Status for all task for client unknown

    in Kaspersky Endpoint Security for Business

    Posted

    Hello @jman 

    This usually occurs when the plugin to the correspondent version of KES is not installed, so please confirm what version the pcs have installed; download the corresponding plugin from this KB article : https://support.kaspersky.com/9333#block3  and then install it. If the issue persists, please feel free to contact Kaspersky support by opening ticket support at the support portal : companyaccount.kaspersky.com.

    Installation of Kaspersky Endpoint Security on Linux

    in Kaspersky Endpoint Security for Business

    Posted

    @Fernet

    Network Agent and KES_Linux are not built into the same installer, so they are installed separately.There is no sequence you have to follow when installing the system. However, a best practice recommendation would be you install the Network Agent first so that the machine can sync with the KSC, thus making the antivirus installation somewhat easier.

    Preparing a Linux device for remote installation of Network Agent: https://support.kaspersky.com/KSC/11/en-US/137593.htm

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