[Unable to access Mathletics when SafeKids is enabled]

Thanks Igor; clearing the cache in both Basic and Advanced options has solved the problem

 

Regards

 

RoySA

[Unable to access Mathletics when SafeKids is enabled]

Hi FLOOD

 

The incognito web access worked OK;  does that assist with diagnosing the issue?

 

RoySA

[Unable to access Mathletics when SafeKids is enabled]

Thanks for the detailed updates.

I have tried both Chrome and Firefox and the logon screen appears and after entering the username and password, the logon screen just freezes and we can’t proceed.

I forgot to mention that the laptop is running Windows 8.1; would that make a difference?

 

I will try using the incognito option and report back to you later today

 

RoySA

[Unable to access Mathletics when SafeKids is enabled]

Hi Flood

 

She is 16 and is using a Toshiba Laptop; if I temporarily disable the KSK then the program will open as I have set this as an allowed site

Roy

[Unable to access Mathletics when SafeKids is enabled]

I am unable to access Mathletics from 3P learning with Kaspersky SafeKids enabled; has anyone else had this problem?