RoyalNavy

If I open the Ubiquiti Unifi Controller there is a button called “Launch a Browser to Manage the Network” and it opens the web brower with URL https://localhost<portnumber>/manage Windows 10 Pro (OS build 19041.572) 21.1.15.500 I think you misunderstood the whole thing. Unifi controller is not a hardware. I have Unifi Security Gateway as my router then Unifi switch and Wifi access points at home and Ubiquiti Unifi Controller is the software (or should I say a UI) that can manage and control the network hardwares. But for the router and other hardwares, I did try to reset and restart multiple times. Again, this is not an issue with the network hardware side. “This site can’t be reached” message is the default message on Chrome when the browser simply cannot reach the site. For example, if there is no Internet connection, I do get this message from any websites. But when there is connection, I do not see this message anywhere else. I am not sure exactly when this started happening. I only realised it when I tried to access the Unifi Controller on Chrome about a month ago. It could have started much earlier. Yes, I have. In fact, I have just tried it again and it did not fix the issue. Yes. I had the extension installed and the issue happened. I removed the extension and the issue still persists. Yes, it was always turned on. I have turned off but it does not make any difference. Yes, it is always turned on. I tried turning it off and even added the URL to the trusted URL list and the exception list but it did not fix the issue. No difference. No. As I said above the “This site can’t be reached” is displayed on Chrome and it is the default message when the browser simply cannot find and reach the URL. For example, if I try to open the Unifi Controller local host URL on Edge browser it says “Hmmm...can’t reach this page”. No, I have not. Please tell me how to log a technical support because I cannot find a way in KTS. It only gives me link to the Community or Support Tool (sending a report to technical support) or FAQ.

Hi, I’m a long time customer and currently using Total Security I recently came to realise that I am no longer able to open Unifi Controller on Chrome or any other web browser I have (Edge, Firefox and etc.) The cause of the issue is clear because I can open the controller with no issue when I turn off the Kaspersky Total Security. Before this issue started happening the broswer would warn me that it might not be safe to proceed but it at least gave me an option to go ahead to open the Unifi Controller. But now it simply says “The site can’t be reached”. I read this could be due to the firewall but changing the firewall setting (tried the method on this page but didn’t work https://support.kaspersky.com/11154#block1) or even turning off the Karspersky firewall does not resolve this issue. I also added the IP address (or the localhost one) to the “Trusted URLs” list but it did not make any difference either. Can anyone please help me with this because I do not wish to turn off Kaspersky everytime I need to access the controller. If this doesn’t get resolved, I would have to seriously consider changing to a different software after my current license expires. Regards, Jay